Enhancing Customer Delight in Luxury Hotel/Resort Spa through Positive Emotions and Service Quality

The Role of Trustworthiness in Achieving Customers’ Loyalty in Tourism and Hotel Sectors

The Effect of Fellow Workers’ Warmth and Competence on Frontline Employees’ Proactive Customer Service Performance and Turnover Intentions in Hotels

The Effect of Ethical Sales Behaviour on Customer Relationship Quality in Hotels

Factors Influencing Customer Value Co-Creation in Hotels: Customer Perspective

The Effect of Food Quality, Service Quality, And Tangibles on Hotel Restaurants ‎Customer Behavioural Intentions: The Mediating Role of Customer Satisfaction ‎

The Effect of Recreational Experiences and Emotional Gratification on Guest Loyalty in Resorts

The Effect of Brand Authenticity toward Emotional Brand Attachment: The Moderating Role of Brand Image

Conceptualizing the Relationship between Internal Branding and Customer Satisfaction in Hotel Industry: A Psychosocial Approach.

he Influence of Perceived Organizational Support and Employee Advocacy on Organizational Commitment in Hotels