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In the airline industry, brand authenticity and Emotional brand attachment (EMA) are important constructs. This study aims to investigate a conceptual model displaying the brand authenticity effect on EMA using a multi-dimensional scale. The study proposed the moderating role of Brand Image in the proposed model by using Income and Education as Control variables. A structural equation modeling approach (SEM) by using WarpPLS 7 program was adapted to analyze the data collected from 320 Egypt Air customers working in the Arab Gulf region through a web survey by using Snowballing techniques. The findings indicate statistical support for all brand authenticity dimensions (Brand Heritage -Quality commitment- Uniqueness- Symbolism) on EMA. Brand Image enhances the influence of uniqueness on EMA. Brand image doesn't enhance influence of three dimensions of brand authenticity (Brand Heritage -Quality commitment- Symbolism) on EMA. Overall, this study provides a theoretical and empirical contribution to the marketing literature, particularly in the customer attitude context.
DOI
10.21608/cfdj.2020.129338
Keywords
Brand Authenticity, brand image, Emotional Brand Attachment
Authors
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Faculty of Commerce, Mansoura University
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العدد الأول - الجزء الأول
Link
https://cfdj.journals.ekb.eg/article_129338.html
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https://cfdj.journals.ekb.eg/service?article_code=129338
Publication Title
المجلة العلمية للدراسات والبحوث المالية والتجارية
Publication Link
https://cfdj.journals.ekb.eg/
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