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206790

The Effect of Food Quality, Service Quality, And Tangibles on Hotel Restaurants ‎Customer Behavioural Intentions: The Mediating Role of Customer Satisfaction ‎

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Last updated: 04 Jan 2025

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Abstract

This study empirically examined the relationships between food quality, service quality, tangibles, customer satisfaction and behavioral intentions in hotel restaurants. Specifically, this study, using Linear regression coefficients analyses, a total of 360 questionnaire forms were distributed to customers, only 352 customers positively shared the questionnaire, only 345 questionnaires were valid and complete. As expected, this study showed that food and service quality have positive and significant effects on customer satisfaction and behavioral intentions. Further, providing the tangibles is particularly critical for creating customer satisfaction in hotel restaurants. finally, the findings indicated that customer satisfaction is indeed a significant mediating predictor of behavioral intention.

DOI

10.21608/ijthm.2021.206790

Keywords

food quality, Service quality, Tangibles, Behavioral ‎Intentions, and Customer Satisfaction.‎

Authors

First Name

Ahmed

Last Name

Tager ‎

MiddleName

G.

Affiliation

Faculty Of Tourism and Hotels, Luxor University, Egypt

Email

-

City

-

Orcid

-

First Name

Michael

Last Name

Zaki ‎

MiddleName

M.

Affiliation

Faculty Of Tourism and Hotels, Luxor University, Egypt

Email

-

City

-

Orcid

-

First Name

Farida

Last Name

Megahed

MiddleName

Mohamed

Affiliation

Faculty Of Tourism and Hotels, University of Sadat City, Egypt

Email

drfaridamm@yahoo.com

City

-

Orcid

-

First Name

Tamer

Last Name

Abbas

MiddleName

Mohamed

Affiliation

King Salman International University, Egypt

Email

-

City

-

Orcid

-

Volume

4

Article Issue

2

Related Issue

29115

Issue Date

2021-12-01

Receive Date

2021-07-28

Publish Date

2021-12-01

Page Start

218

Page End

242

Print ISSN

2535-2318

Online ISSN

2682-3632

Article File

IJTHM_Volume 4_Issue 2_Pages 218-242.pdf

PDF . 443.2kB

Link

https://ijthm.journals.ekb.eg/article_206790.html

Detail API

https://ijthm.journals.ekb.eg/service?article_code=206790

Order

10

Type

Original Article

Type Code

824

Publication Type

Journal

Publication Title

International Journal of Tourism and Hospitality Management

Publication Link

https://ijthm.journals.ekb.eg/

MainTitle

The Effect of Food Quality, Service Quality, And Tangibles on Hotel Restaurants ‎Customer Behavioural Intentions: The Mediating Role of Customer Satisfaction ‎

Details

Type

Article

Created At

22 Jan 2023