Impact of Customer Relationship Management on Customer Retention in Hotels

The Impact of Online Communities-based Social Customer Relationship Management (S-CRM) on Customer Loyalty and Brand Image on Hotels

The Impact of Customer Relationship Management on Customer Loyalty

The Use of Electronic Customer Relationship Management (E-CRM) Features through Hotel’ Website to Enhance Customer Loyalty and Brand Image

Creating Lasting Customer Relationships: The Impact of Experiential Marketing on Customer Behaviour in the Tourism and Hospitality Industry The Mediating f role of brand trust

The Impact of Customers’ Relationship Management (CRM) On E-marketing Customization An Applied Study on Food Retail Stores (Al-Shrouk City)

Impact of Electronic Customer Relationship Management on Purchase Intention with mediation role of Customer E-Satisfaction: evidence from Egyptian SMEs

The Influence of Corporate Social Responsibility on Customer Loyalty : Evidence from the Travel Agencies and Hotels

The Impact of Perceived Corporate Brand on Customer Citizenship Behavior and Employee Responsiveness: Evidence from Hotels and Destination Management Corporates

Customer Satisfaction as a Mediator between Service Quality Dimensions and Behavioral Intentions in the Egyptian Hotel Industry