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Creating Lasting Customer Relationships: The Impact of Experiential Marketing on Customer Behaviour in the Tourism and Hospitality Industry The Mediating f role of brand trust

Article

Last updated: 05 Jan 2025

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Tags

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Abstract

Experiential marketing has received increasing attention among researchers and practitioners who consider it an innovative approach to corporate advertising campaigns and governments. It is a marketing campaign that helps you implement the marketing strategy through customer engagement and new brand experience. It is a very important and practical experience through which you gain public trust. So, the study relied on adopting a quantitative research with deductive approach and using mono method quantitative (field survey) over a structured questionnaire form filled by 502 customers from travel agents and five stars hotels in Egypt. Statistical analyses were accomplished by using Statistical Package for Social Sciences (SPSS version 23) and IBM Amos ver. 25. The findings reveal significant positive relationships between brand trust and Customer Behavior also Sense experience, Feel experience, Think experience, Act experience, Relate experience have significant positive effect on brand trust
Keywords: Experiential Marketing - Customer Behavior- brand trust- Tourism and Hospitality Industry.

DOI

10.21608/ijtah.2024.258181.1113

Keywords

Experiential Marketing, Customer behavior, brand trust, tourism and hospitality industry

Authors

First Name

marwa

Last Name

wahba

MiddleName

sayed

Affiliation

tourism studies department

Email

msw00@fayoum.edu.eg

City

-

Orcid

-

Volume

4

Article Issue

1

Related Issue

45866

Issue Date

2024-01-01

Receive Date

2023-12-25

Publish Date

2024-01-01

Page Start

98

Page End

117

Print ISSN

2812-6033

Online ISSN

2812-6041

Link

https://ijtah.journals.ekb.eg/article_339356.html

Detail API

https://ijtah.journals.ekb.eg/service?article_code=339356

Order

6

Type

Research Articles

Type Code

2,415

Publication Type

Journal

Publication Title

International Journal of Tourism, Archaeology and Hospitality

Publication Link

https://ijtah.journals.ekb.eg/

MainTitle

Creating Lasting Customer Relationships: The Impact of Experiential Marketing on Customer Behaviour in the Tourism and Hospitality Industry The Mediating f role of brand trust

Details

Type

Article

Created At

29 Dec 2024