Impact of Electronic Customer Relationship Management on Purchase Intention with mediation role of Customer E-Satisfaction: evidence from Egyptian SMEs
Last updated: 03 Jan 2025
10.21608/aja.2024.277492.1610
E- CRM, Customer E- satisfaction, Purchase Intention, SMEs
Emad
Elhabashy
the Arab Academy for Science and Technology & Maritime Transport, Alexandria
emadelhabashy1@gmail.com
الأسكندرية
Mohamed A.
Ragheb
the Arab Academy for Science and Technology & Maritime Transport, Alexandria
raghebmm@aast.edu
Heba Hassan
Sadek
the Arab Academy for Science and Technology & Maritime Transport, Alexandria
hebahassan@aast.edu
الأسكندرية
Mohamed
Abokhasaba
the faculty of business, Alexandria University, Alexandria
moh_khashba@yahoo.com
الأسكندرية
44
6
44756
2024-12-01
2024-03-17
2024-12-01
305
318
1110-5453
2663-4473
https://aja.journals.ekb.eg/article_353716.html
https://aja.journals.ekb.eg/service?article_code=353716
353,716
بحوث باللغة الإنجلیزیة
707
Journal
المجلة العربية للإدارة
https://aja.journals.ekb.eg/
Impact of Electronic Customer Relationship Management on Purchase Intention with mediation role of Customer E-Satisfaction: evidence from Egyptian SMEs
Details
Type
Article
Created At
24 Dec 2024