Examining the interaction effect of focal Customer’s and other Customer’s service experience on focal Customer’s revisit intention and word of mouth

The Influence Of Relationship Quality Perceived Service Performance and Service Price On Service Price On Overall Satisfaction and Image : An Empirical Study

The Impact of CRM on Customer Satisfaction and Customer Loyalty: Mediation Effect of Customer Perceived Value (Evidence from Hospitality Industry)

Impact of Some Factors on Customer Tipping Behavior in some Restaurant

The Interactive Impact of Organizational Support, Service Training and Empowerment on Employees' Affective Commitment and Service Recovery Performance: Hotel Front Office Departm

The Impact of Tourism Service Quality on Customer Satisfaction and Behavioural Intention

قياس أثر جماعات الاتصال على قرار الشراء للعميل بالتطبيق على قطاع الفنادق المصرية

The Impact of Perceived Corporate Brand on Customer Citizenship Behavior and Employee Responsiveness: Evidence from Hotels and Destination Management Corporates

Employment Stability, Guest Satisfaction, and Guest Loyalty in Tourism and Hospitality Establishments: the Role of the Customer Oriented Boundary Spanning Behaviors and Deep-Acting

The Effect of Fellow Workers’ Warmth and Competence on Frontline Employees’ Proactive Customer Service Performance and Turnover Intentions in Hotels