The Influence Of Relationship Quality Perceived Service Performance and Service Price On Service Price On Overall Satisfaction and Image : An Empirical Study - Egyptian Knowledge Bank

130135

The Influence Of Relationship Quality Perceived Service Performance and Service Price On Service Price On Overall Satisfaction and Image : An Empirical Study

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Last updated: 04 Jan 2025

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Abstract

This study aims to investigate the influence of (1) Relationship quality, perceived service performance, and service price, on overall satisfaction. (2) Relationship quality and perceived service performance, on dental clinics' image. (3) Overall satisfaction on Dental clinics' image. Based on a dataset collected from 471 patients in Beirut, the results of regression analysis reveal, as hypothesized, that there is a positive relationship with regards to (1), (2) and (3). Moreover, the results indicate that the service price exhibits the most influence on the overall satisfaction of patients, while the relationship Quality has the most influence on the dental clinics' image. The study concludes with recommendations for dentists and direction for future researches context.

DOI

10.21608/caf.2014.130135

Authors

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First Name

Nabila

Last Name

Abbas

MiddleName

Affiliation

Alexandria University

Email

City

Orcid

Volume

Article Issue

Related Issue

19018

Issue Date

2014-03-01

Receive Date

2014-03-15

Publish Date

2014-03-01

Page Start

Page End

Print ISSN

1110-4716

Online ISSN

2682-4825

Article File

CAF_Volume 34_Issue 1_Pages 1-39.pdf

PDF . 1.3MB

Link

https://caf.journals.ekb.eg/article_130135.html

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https://caf.journals.ekb.eg/service?article_code=130135

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Journal

Publication Title

التجارة والتمويل

Publication Link

https://caf.journals.ekb.eg/

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