Staffing Optimization Problem Based On Queueing Models Of Multi-Skill Call Center With Patient Customers

Optimization of Buffer Sizes in a Queue System with Customers of Multiple Classes and Different Delay and Loss Requirements

MEASURING THE COST FOR SOME SINGLE CHANNEL WAITING LINE MODELS

تحسين جودة الخدمات بأسلوب نماذج صفوف الانتظار Improving the Quality of Services using Queuing Models

Quality Control in Service Industry: A Telephone Service Center at a Bank

Multi-Channel Bi-Level Queueing System with Heterogeneous Servers

Simulation and Optimization Models for Integrated Production Planning

Performance evaluation in operations department

Performance evaluation in operations department

Use of Confidence Intervals in Queueing System Simulation - With Application To a Maintenance Shop