The Use of Electronic Customer Relationship Management (E-CRM) Features through Hotel’ Website to Enhance Customer Loyalty and Brand Image

Impact of Customer Relationship Management on Customer Retention in Hotels

The Impact of CRM on Customer Satisfaction and Customer Loyalty: Mediation Effect of Customer Perceived Value (Evidence from Hospitality Industry)

The Influence of Corporate Social Responsibility on Customer Loyalty : Evidence from the Travel Agencies and Hotels

The Impact of Social Customer Relationship Management (SCRM) on Brand Loyalty and Brand Trust in Telecommunication Sector in Egypt

The impact of social media based communities on builiding brand loyty : an applied study on members of face book brand communities

The impact of social media brand communications on customer based brand brand equity

The role of social networking sites in building customer loyalty in tourism and hotel establishments By application to the pioneers of domestic tourism in Sharm El-Sheikh

The Impact of Perceived Corporate Brand on Customer Citizenship Behavior and Employee Responsiveness: Evidence from Hotels and Destination Management Corporates

The Impact of Electronic Word-of-Mouth (eWOM) on the Tourists’ Purchasing Intentions in Tourism and Hotel Sectors