The Impact of Online Communities-based Social Customer Relationship Management (S-CRM) on Customer Loyalty and Brand Image on Hotels

Impact of Customer Relationship Management on Customer Retention in Hotels

Customer Relationship Management in Leading Tourism Establishments as a Modern Marketing Trend

The Impact of CRM on Customer Satisfaction and Customer Loyalty: Mediation Effect of Customer Perceived Value (Evidence from Hospitality Industry)

The Role of Electronic Customer Relationship Management in Tourism Sector: A Case Study of the Egyptian Travel Agencies

The Impact of Organizational Factors on Electronic Customer Relationship Management (E-CRM) Success Implementation in the Egyptian Hotels

The Role of Electronic Customer Relationship Management in Enhancing E-Customer Loyalty through the Mediating Effect of E-Customer Trust: A Field Study on the Egyptian Fast-Food

Studying the Effects of Hotels' Website Quality on Customers' E-satisfaction

دور إدارة علاقات العملاء إلکترونياً فى تحقيق ولاء عملاء شرکات السياحة بالسوق المصرى

استخدام قنوات التسويق الإلکترونى في بناء ولاء العملاء في الفنادق