Guests' Perception of the Hotel Image: The impact of Servicescape

Environmental and Social Practices in Luxury Hotels: Customers' Perceptions

Internal Branding, Organizational Culture and Citizenship Behavior in Hotels and Travel Agencies: Green Perspective

Internal Perspective towards Hotel’ Reputation and Competitive Advantage: Vertical Job Classification

Does Service Automation Affect Service Quality and Hotel Brand Image in Hotel Chains in Egypt: Managers' Point of View?

Enhancing Customer Delight in Luxury Hotel/Resort Spa through Positive Emotions and Service Quality

The Interactive Impact of Organizational Support, Service Training and Empowerment on Employees' Affective Commitment and Service Recovery Performance: Hotel Front Office Departm

Conceptualizing the Relationship between Internal Branding and Customer Satisfaction in Hotel Industry: A Psychosocial Approach.

The Role of Green Marketing in Improving the Hotel's Image and Enhancing Loyalty: from the Customer's Perspective

The Effect of Ethical Sales Behaviour on Customer Relationship Quality in Hotels