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349111

Internal Branding, Organizational Culture and Citizenship Behavior in Hotels and Travel Agencies: Green Perspective

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Human resources in tourism and hospitality

Abstract

This study explored the impact of green internal branding (GIB) on green organizational citizenship behavior (GOCB) and the moderating role of green organizational culture (GOC). A total of 450 valid surveys were obtained from employees of five-star hotels and category-A travel agencies operating in Egypt. The study discovered that green internal branding had a favorable impact on green organizational citizenship behavior. Moreover, green internal branding and green organizational citizenship behavior are positively influenced by green organizational culture. Additionally, the positive link between green internal branding and green organizational citizenship behavior is strengthened by the positive moderating effect of green organizational culture. This study advances our understanding of green internal branding in the hospitality and tourism industry through theoretical and practical techniques. The study also shed light on the importance of green branding in hospitality and tourism, showing the positive impact of green behaviors on employee engagement and fostering a sustainable workforce.

DOI

10.21608/mjthr.2024.273489.1145

Keywords

Green internal branding, green organizational citizenship behavior, Green organizational Culture, Five-star Hotels, category-A travel agencies

Authors

First Name

Aya

Last Name

Abdel Majeed

MiddleName

Ahmed

Affiliation

Tourism Studies Department, Faculty of Tourism and Hotels, Mansoura University, Egypt.

Email

aya_ahmed@mans.edu.eg

City

-

Orcid

-

First Name

Amira

Last Name

Hassan

MiddleName

Hassan Abdelmonem

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Helwan University, Egypt.

Email

amira.hassan.abdelmonem@gmail.com

City

-

Orcid

-

First Name

Sara

Last Name

Wahba

MiddleName

Atef Mokhtar

Affiliation

Tourism Studies Department, Faculty of Tourism and Hotels, Beni-Suef University, Egypt

Email

dr.sara_wahba@hotmail.com

City

-

Orcid

-

First Name

Asmaa

Last Name

Al Asrag

MiddleName

Said Ahmed

Affiliation

Surveying of Natural Resources Department, Environmental Studies and Research Institute, University of Sadat City, Egypt.

Email

asmaa.saeed@esri.usc.edu.eg

City

Sadat City

Orcid

-

Volume

17

Article Issue

1

Related Issue

45433

Issue Date

2024-06-01

Receive Date

2024-02-28

Publish Date

2024-06-01

Page Start

173

Page End

189

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_349111.html

Detail API

https://mjthr.journals.ekb.eg/service?article_code=349111

Order

349,111

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

Internal Branding, Organizational Culture and Citizenship Behavior in Hotels and Travel Agencies: Green Perspective

Details

Type

Article

Created At

27 Dec 2024