Online Customer Engagement as A Mediating Variable Between Social-Media Marketing and Customer Satisfaction: Using Big Data Analytics and Natural Language Processing

Sentiment analysis: An Appraisal approach to Trip Advisor Reviews headlines

A survey on sentiment analysis in tourism

A Relevance-theoretic Analysis of Customer Reviews on Facebook: A Cognitive Perspective

ONTOLOGY-BASED APPROACH FOR FEATURE LEVEL SENTIMENT ANALYSIS

Sentiment analysis for movie recommendations: Harnessing opinion mining systems to analyze user reviews

TQM and Customer Satisfaction towards Business Excellence

A Proposed Big Data Analytics Quality (BDAQ) Model for Improving Firm Performance with a Case Study

A survey on Sentimental Analysis algorithms and techniques

Survey of Business Perception Based on Sentiment Analysis through Deep Neuronal Networks for Natural Language Processing