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Can TQM affect Organizational Ambidexterity and Job Burnout: Evidence from Suez Canal Authority

Article

Last updated: 05 Jan 2025

Subjects

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Tags

العلوم الإدارية.

Abstract

This study seeks to examine relationship between TQM practices, organizational ambidexterity and job burnout in one of the most important national institutions in Egypt, Suez Canal Authority. The study was applied on employees & administrators'cadre working within Suez Canal Authority branch in Ismailia governorate. Results showed positive significat relationship between TQM practices and exploitation dimension & exploitation dimension of organizational ambidexterity. In addition, negative significant relationship was found between TQM practices and emotional exhaustion dimension & low personal achievement dimension of job burnout, however no significant relationship was found between TQM practices and loss of human interaction dimension of job burnout. The study recommends in order to increase organizational ambidexterity level in Suez Canal Authority, senior managers and decision makers must deepen practices of continous improvement, employee participation & empowerment, management by facts, training, and emotional healing.cadre working within Suez Canal Authority branch in Ismailia governorate. Results showed positive significat relationship between TQM practices and exploitation dimension & exploitation dimension of organizational ambidexterity. In addition, negative significant relationship was found between TQM practices and emotional exhaustion dimension & low personal achievement dimension of job burnout, however no significant relationship was found between TQM practices and loss of human interaction dimension of job burnout. The study recommends in order to increase organizational ambidexterity level in Suez Canal Authority, senior managers and decision makers must deepen practices of continous improvement, employee participation & empowerment, management by facts, training, and emotional healing.

DOI

10.21608/rijcs.2024.276800.1082

Keywords

: Total Quality Management, Organizational Ambidexterity, Exploitation

Authors

First Name

د. شريف عبد العليم

Last Name

عبد الحميد

MiddleName

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Affiliation

كلية التجارة جامعةحلوان

Email

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City

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Orcid

-

Volume

3

Article Issue

10

Related Issue

48750

Issue Date

2024-07-01

Receive Date

2024-03-13

Publish Date

2024-07-01

Page Start

431

Page End

492

Print ISSN

2812-6440

Online ISSN

2812-6459

Link

https://rijcs.journals.ekb.eg/article_363139.html

Detail API

https://rijcs.journals.ekb.eg/service?article_code=363139

Order

363,139

Type

المقالة الأصلية

Type Code

2,513

Publication Type

Journal

Publication Title

مجلة راية الدولية للعلوم التجارية

Publication Link

https://rijcs.journals.ekb.eg/

MainTitle

Can TQM affect Organizational Ambidexterity and Job Burnout: Evidence from Suez Canal Authority

Details

Type

Article

Created At

29 Dec 2024