The Impact of CRM on Customer Satisfaction and Customer Loyalty: Mediation Effect of Customer Perceived Value (Evidence from Hospitality Industry)

Impact of Customer Relationship Management on Customer Retention in Hotels

The Impact of Customer Relationship Management on Customer Loyalty

TQM and Customer Satisfaction towards Business Excellence

Corporate Social Responsibility and its Impact on Customer Perception & Loyalty

The Impact of Social Customer Relationship Management (SCRM) on Brand Loyalty and Brand Trust in Telecommunication Sector in Egypt

دور تطبيق إدارة علاقات العملاء على زيادة الاحتفاظ بالعملاء :دراسة ميدانية على شركات الاتصالات في مصر

Determinants of Customer Relationship Management (CRM) in the Egyptian Commercial Banks “A Proposed Model

Evaluation of consumer technology experience: The mediation role of customer satisfaction and its impact on customer loyalty and word of mouth.

أثر تطبيق إدارة علاقات العملاء على تحسين خدمات ما بعد البيع بشرکات المحمول في مصر [دراسة تطبيقية]