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331954

The Impact of Selection Systems on the Loyalty of Employees in Food and Beverage Departments (a Field Study on a Sample of Jordanian Hotels)

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

Food and beverage services

Abstract

Hotels share the same goal of having employees with expertise that meets the hotel's diverse needs. This study aims to measure the impact of selection systems on the performance and loyalty of employees in the food and beverage department in some Jordanian hotels, where the descriptive approach was relied upon in the reference review of the research topic, and the analytical approach in the field study and analysis of primary data. The study population consists of some four- and five-star hotels in the Hashemite Kingdom of Jordan, from which 45 hotels were selected as a random probability sample. The study relied on the survey method, and the survey forms were directed to managers and supervisors in the hotels' food and beverage departments. The study concluded that some of the hotels in the study sample have Clear strategies for the selection process, based on equal opportunities, which leads to obtaining highly qualified workers and increasing the loyalty rate. The study recommended the launch of a national professional and administrative skills and competencies bank for the tourism and hotel sector in Jordan to raise the competitiveness of the tourism and hotel sector.

DOI

10.21608/jaauth.2023.251119.1526

Keywords

selection, loyalty, food

Authors

First Name

Ahmad

Last Name

Alzghoul

MiddleName

Mohammad

Affiliation

Hotel management department, Hotels and tourism faculty, sues canal university, Egypt

Email

ahmad@mamaesh.com

City

المملكة الاردنية الهاشمية

Orcid

-

First Name

Mahmoud

Last Name

Salama

MiddleName

Ahmad

Affiliation

ادارة فنادق، كلية السياحة والفنادق، جامعة قناة السويس

Email

mahmoud.salama@tourism.sues.edu.eg

City

egypt

Orcid

-

First Name

Ahmad

Last Name

Abdelkawi

MiddleName

Hassan

Affiliation

إدارة فنادق، كلية السياحةو الفنادق، جامعة قناة السويس

Email

ahmad.hassan@tourism.sues.edu.eg

City

egypt

Orcid

-

First Name

Mohamed

Last Name

Elzoghbi

MiddleName

Sayed Ahmed

Affiliation

ادارة فنادق، كلية السياحة والفنادق، جامعة قناة السويس

Email

mohammad.elzoghbi@tourism.sues.edu.eg

City

egypt

Orcid

-

Volume

25

Article Issue

2

Related Issue

44941

Issue Date

2023-12-01

Receive Date

2023-11-25

Publish Date

2023-12-01

Page Start

16

Page End

28

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_331954.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=331954

Order

331,954

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Impact of Selection Systems on the Loyalty of Employees in Food and Beverage Departments (a Field Study on a Sample of Jordanian Hotels)

Details

Type

Article

Created At

24 Dec 2024