Environmental and Social Practices in Luxury Hotels: Customers' Perceptions

Impact of green practices on hotel guests’ satisfaction: The role of perceived motives, attributes, and service outcomes

Guest Orientation of Front Office Employees' Service Quality and Rapport: Influences on Satisfaction in Egyptian Five and Four star Hotels

Do Hotel Supporting Departments build a Positive Image for Customers?

Service Quality and Guest Satisfaction in Egyptian Eco-lodge

Conceptualizing the Relationship between Internal Branding and Customer Satisfaction in Hotel Industry: A Psychosocial Approach.

Hotel Managers’ Perception of the Internal Environment for Innovation: The Case of Egyptian Hotels

The Impact of Hotel Service Innovation on Guest's Perceived Value and Return Intention

Factors Influencing Customer Value Co-Creation in Hotels: Customer Perspective

Enhancing Customer Delight in Luxury Hotel/Resort Spa through Positive Emotions and Service Quality