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92750

Service Quality and Guest Satisfaction in Egyptian Eco-lodge

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Hospitality

Abstract

Eco-lodges are an increasingly popular accommodation form. This research aims to investigate the service quality perception of the Eco-tourists in Eco-lodge context by developing an adapted version of the SERVQUAL& SERPERF in general, traditional hotel and ecotourism scale named ECO-SERVQUAL. A self-administrated questionnaire was used to collect data from 202 Eco-guests in Eco-lodge on Fayoum and Dakhla Oasis. A random sample-sampling plan was used to collect samples. Regression Model and F tests were calculated to analyze data. The highest being assurance and the lowest Eco- activities and sustainable practices. Eco-lodge administrators should focus their efforts on specific areas of quality that had a greater influence in explaining the customer's intent to behave and their satisfaction. Results indicate that ECO- SERVQUAL dimensions had a positive and significant impact on Eco-guest service quality perception and satisfaction.

DOI

10.21608/ijhth.2019.92750

Keywords

Eco-lodge, Service quality, Guest Satisfaction, ECO-SERVQUAL

Authors

First Name

Ahmed

Last Name

Ghaith

MiddleName

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Affiliation

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Orcid

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First Name

Mohammed

Last Name

Abdel-Wahab

MiddleName

-

Affiliation

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Email

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City

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Orcid

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First Name

Magdi

Last Name

Abdel-alim Abdel-ate

MiddleName

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Affiliation

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Email

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City

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Orcid

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First Name

Omar

Last Name

Qoura

MiddleName

-

Affiliation

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Email

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City

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Orcid

-

Volume

13

Article Issue

2

Related Issue

13901

Issue Date

2019-09-01

Receive Date

2020-05-31

Publish Date

2019-09-01

Page Start

34

Page End

51

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_92750.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=92750

Order

4

Type

Original Article

Type Code

804

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

Service Quality and Guest Satisfaction in Egyptian Eco-lodge

Details

Type

Article

Created At

22 Jan 2023