Subjects
-Abstract
Eco-lodges are an increasingly popular accommodation form. This research aims to investigate the service quality perception of the Eco-tourists in Eco-lodge context by developing an adapted version of the SERVQUAL& SERPERF in general, traditional hotel and ecotourism scale named ECO-SERVQUAL. A self-administrated questionnaire was used to collect data from 202 Eco-guests in Eco-lodge on Fayoum and Dakhla Oasis. A random sample-sampling plan was used to collect samples. Regression Model and F tests were calculated to analyze data. The highest being assurance and the lowest Eco- activities and sustainable practices. Eco-lodge administrators should focus their efforts on specific areas of quality that had a greater influence in explaining the customer's intent to behave and their satisfaction. Results indicate that ECO- SERVQUAL dimensions had a positive and significant impact on Eco-guest service quality perception and satisfaction.
DOI
10.21608/ijhth.2019.92750
Keywords
Eco-lodge, Service quality, Guest Satisfaction, ECO-SERVQUAL
Authors
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Abdel-alim Abdel-ate
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-Link
https://ijhth.journals.ekb.eg/article_92750.html
Detail API
https://ijhth.journals.ekb.eg/service?article_code=92750
Publication Title
International Journal of Heritage, Tourism and Hospitality
Publication Link
https://ijhth.journals.ekb.eg/
MainTitle
Service Quality and Guest Satisfaction in Egyptian Eco-lodge