The Role of the Hotel's Website in Managing its Digital Reputation: Case Study Hotels in Great Cairo

The Relationship Between Guests' Knowledge Awareness and Their Behaviors in Submitting Complaints (Applied on a Sample of Five Star Hotels in Sharm El-Sheikh)

Managing Egyptian Five-Star Hotels during Times of Crises

The Crisis Management Practices: The Case of Egyptian Hotels

Hotel Online Reviews: Applied to Five-Star Hotels in the Town of Ain Sokhna in Egypt

Service Quality and Guest Satisfaction in Egyptian Eco-lodge

The role of Egyptian Ministry of Tourism in handling guest complaints and its impact on guest satisfaction and revisit intention

دور منصات إبداء الرأي والتقييم في تعزيز سمعة الفنادق في مصر: دراسة حالة TripAdvisor

How Do the Customers Rate the Hotels on Review Sites: Evidence from Hurghada Hotels in Egypt?

Evaluating the Egyptian Official online channels for branding Egypt as a tourism destination