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THE EFFECT OF IMPLEMENTING TOTAL QUALITY MANAGEMENT SYSTEM ON ENVIRONMENTAL VARIABLES FIELD STUDY ON SOME TOURIST ESTABLISHMENTS IN EGYPT

Article

Last updated: 09 Mar 2025

Subjects

-

Tags

Economics

Abstract

This research aims to identify the dimensions of total quality management, which are: (top management commitment - continuous improvement - customer focus - training and motivating employees - empowering employees - organizational culture - strategic planning), and to study the sources of environmental variables in their dimensions, after the internal environment, which includes: (leadership style - organizational culture - incentives - communication style - training - participation in decision-making - physical environment) - after the external environment, which includes: (political and legal variables - economic variables - social variables - technical and technological variables) facing workers in tourism companies, and to determine the relative importance of each dimension of total quality management, and the extent to which each of them is related to environmental variables, and to know the extent of the impact of applying the total quality management system on environmental variables, and to provide some recommendations and suggestions to administrative leaders regarding the importance of total quality management and its role in increasing the level of environmental variables in the tourism companies under study.
 
 
 

DOI

10.21608/jes.2025.337391.1917

Keywords

Total Quality Management, continuous improvement, training and motivating employees, Organizational culture, environmental variables

Authors

First Name

Marwa

Last Name

Saleh

MiddleName

G.

Affiliation

Faculty of Graduate Studies and Environmental Research, Ain Shams University

Email

marwa.gamal.saleh.std@iesr.asu.edu.eg

City

القاهرة

Orcid

-

First Name

Mamdouh

Last Name

Rafaei

MiddleName

A.

Affiliation

Faculty of Commerce, Ain Shams University

Email

-

City

-

Orcid

-

First Name

Khaled

Last Name

Al-Waqdi

MiddleName

-

Affiliation

Central Administration for Information, Documentation and Decision Support, the Ministry of Tourism and Antiquities

Email

-

City

-

Orcid

-

Volume

54

Article Issue

3

Related Issue

54122

Issue Date

2025-03-01

Receive Date

2024-11-18

Publish Date

2025-03-01

Page Start

793

Page End

811

Print ISSN

1110-0826

Online ISSN

2636-3178

Link

https://jes.journals.ekb.eg/article_411119.html

Detail API

http://journals.ekb.eg?_action=service&article_code=411119

Order

411,119

Type

Original Article

Type Code

500

Publication Type

Journal

Publication Title

Journal of Environmental Science

Publication Link

https://jes.journals.ekb.eg/

MainTitle

THE EFFECT OF IMPLEMENTING TOTAL QUALITY MANAGEMENT SYSTEM ON ENVIRONMENTAL VARIABLES FIELD STUDY ON SOME TOURIST ESTABLISHMENTS IN EGYPT

Details

Type

Article

Created At

09 Mar 2025