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409274

The Effect of Psychological Flow State on Guest Advocacy for AI-Enabled Services in Five-Star Hotels: The Mediating Role of Continuous Experience

Article

Last updated: 01 Feb 2025

Subjects

-

Tags

Artificial intelligence

Abstract

This paper seeks to propose a conceptual framework to enhance the ability of hotel establishments to employ artificial intelligence applications in their services and products in light of psychological flow theory. This theory refers to how any person integrates into his/her movement and performance activity and flow, like the way water stream flows. In turn, flow represents a decisive factor in forming meaning of life and adding significance and value. The existing paper also highlights the mediating role of continuous experience between flow state and guest advocacy, which refers to the influential communication created by existing guests to influence potential guests. The descriptive analytical approach was used for data derived from 299 guests of five-star hotels in the Suez Canal axis region. Findings proved that there is a positive effect of continuous experience as a mediator between flow state and guest advocacy for hotel brands. Results recommended several recommendations for hotels to activate distinguished services to establish more exciting experiences (e.g., digital concierge and chatbots) due to their positive effects in enhancing marketing aspects of brands and maximizing positive psychological aspects of guests at the same time.






DOI

10.21608/jaauth.2025.348888.1653

Keywords

Psychological Flow, guest advocacy, continuous experience, Five-star Hotels, artificial intelligence

Authors

First Name

Ashraf

Last Name

Zaky

MiddleName

Naguib

Affiliation

Hotel Management Department - Faculty of Tourism and Hotels - Suez Canal University

Email

ashrafnaguib85@gmail.com

City

بورسعيد

Orcid

-

First Name

Kareem

Last Name

M. Selem

MiddleName

-

Affiliation

Hotel Management Department - Faculty of Tourism and Hotels - Suez Canal University

Email

-

City

-

Orcid

-

First Name

Ahmed

Last Name

Emam

MiddleName

Mohamed

Affiliation

Hotel Management Department - Faculty of Tourism and Hotels - Suez Canal University

Email

dr.ahmedemam25@gmail.com

City

-

Orcid

-

First Name

Mohamed

Last Name

Ahmed ElZoghbi

MiddleName

Sayed

Affiliation

Hotel Management Department - Faculty of Tourism and Hotels - Suez Canal University

Email

-

City

-

Orcid

-

Volume

28

Article Issue

2

Related Issue

53533

Issue Date

2025-06-01

Receive Date

2024-12-30

Publish Date

2025-06-01

Page Start

1

Page End

17

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_409274.html

Detail API

http://journals.ekb.eg?_action=service&article_code=409274

Order

409,274

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Effect of Psychological Flow State on Guest Advocacy for AI-Enabled Services in Five-Star Hotels: The Mediating Role of Continuous Experience

Details

Type

Article

Created At

01 Feb 2025