Purpose – This research aims to examine the impact of unexpected performance appraisals on training needs analysis (TNA) within Quick Service Restaurants (QSRs), focusing on how performance evaluations influence employee development and skill enhancement.

Design – The study utilizes a quantitative research design, employing a structured questionnaire to gather data from employees in selected QSRs. The questionnaire explores the factors influencing training needs and performance evaluation preferences.

Methodology – A total of 134 valid responses were collected from employees. Data were analyzed using SPSS V26, focusing on the frequency of performance evaluations, factors affecting performance appraisals, and employee preferences.

Approach – The research takes a cross-sectional approach, with data collected through self-administered questionnaires distributed over a two-month period.

Findings – The study reveals that unexpected way provide valuable real-time feedback, helping identify skill gaps and improving the effectiveness of training programs. Key findings indicate that lack of knowledge (24.6%) and absenteeism (23.1%) are major factors contributing to poor performance. Demographic factors, such as age, education level, and job role, significantly influence employee preferences for performance appraisal methods, with older employees favoring unannounced evaluations for their realistic approach.

Originality of the research – This research contributes to the understanding of how unexpected performance appraisals impact TNA in the QSR sector. It emphasizes the importance of integrating both announced and unexpected appraisals into the TNA process and provides practical recommendations for enhancing continuous feedback and skill development.