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Beyond COVID-19: Factors Influencing Purchase Decision of Cosmetics Within S-Commerce in Emerging Markets: A Study Conducted in Egypt

Article

Last updated: 29 Dec 2024

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Tags

إدارة الأعمال

Abstract

This paper investigates the relationship between consumer's purchase decision of cosmetics in social commerce in an emerging market and relevant factors namely: Social commerce constructs, social support, social media influencers, consumer's perceived risk, and consumer's trust as well as examining consumers' trust drivers in the same context. Exploratory research was conducted in terms of in-depth interviews with online consumers and s-commerce business owners along with conclusive causal research that was pursued through conducting a survey with upper-middle class online consumers relying on non-probability judgment sampling technique which resulted in collecting 149 observations that were analyzed using regression analysis. The findings showed that social commerce constructs, social support, social media influencers, consumer's trust, and consumer's perceived risk are significant factors that directly influence consumer's purchase decision. They also showed that information quality, perceived security, perceived ease of use, perceived usefulness, and privacy concerns are significant drivers of consumer's trust. This research contributes to literature through filling the empirical gap related to purchase decision in social commerce in emerging markets beyond the pandemic via highlighting and investigating factors that have direct influence on consumer's purchase decision as well as examining the effect of perceived risk in terms of eight dimensions combined as one construct for the first time on consumer's purchase decision. In addition to participating in the improvement of the Egyptian cosmetics sellers' performance in social commerce via emphasizing on the factors that affect the purchase decision of consumers in order to enhance sales taking into consideration customers' insights and feedback.

DOI

10.21608/sjsaf.2024.298128.1025

Keywords

COVID-19, Influencing, Purchase, cosmetics, S-Commerce

Authors

First Name

هدير

Last Name

ثروت صبري

MiddleName

-

Affiliation

غير محدد

Email

hadyertharwat@live.com

City

القاهرة

Orcid

-

Volume

2

Article Issue

1

Related Issue

50307

Issue Date

2024-01-01

Receive Date

2024-06-19

Publish Date

2024-01-01

Print ISSN

2974-3370

Online ISSN

2974-3389

Link

https://sjsaf.journals.ekb.eg/article_394465.html

Detail API

https://sjsaf.journals.ekb.eg/service?article_code=394465

Order

394,465

Type

المقالة الأصلية

Type Code

2,537

Publication Type

Journal

Publication Title

مجلة السادات للبحوث الادارية و المالية

Publication Link

https://sjsaf.journals.ekb.eg/

MainTitle

Beyond COVID-19: Factors Influencing Purchase Decision of Cosmetics Within S-Commerce in Emerging Markets: A Study Conducted in Egypt

Details

Type

Article

Created At

29 Dec 2024