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309289

Nexus Among Augmented Reality, Customer Purchase Intention, Customer Experience And Customer Brand Relationship: Application on Vichy Brand

Article

Last updated: 29 Dec 2024

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Tags

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Abstract

Abstract the paper aims to investigate the relationship between augmented reality, customer purchase intention, customer brand relationship and customer experience using survey data from 320 respondents. The researchers provided a conceptual model after reviewing related literature and tested it through using mixed-methods approach. The study uses Chi-square test via Kruskal-Walis test to determine if the hypotheses were accepted or rejected. The existence of the relationship between variables was proven via the measuring of Spearman Correlation. The research indicated that there is a positive relationship between augmented reality and customer purchase intention along with positive relationship between augmented reality and customer brand relationship and positive relationship between augmented reality, and customer experience. Empirically, this is the first paper to link the dots and find the relationship between the variables constructed by the researchers based on literature. Based on the research findings, policy implications and suggestions to further understand the relation and help using AR in marketing.

DOI

10.21608/msamsj.2023.201567.1009

Keywords

Keywords: Augmented Reality, Customer experience, Customer brand relationship, Customer purchase intention

Authors

First Name

Rawan

Last Name

Sameh

MiddleName

-

Affiliation

Marketing department, Faculty of Management Sciences, MSA university, cairo, 6th Of October city

Email

rawan.abdelaziz23@gmail.com

City

6th Of October city

Orcid

0009-0005-0692-9106

First Name

Farah

Last Name

Ahmed

MiddleName

-

Affiliation

marketing and international business, faculty of management sciences, MSA university, Cairo, 6th of October city

Email

faemam@msa.edu.eg

City

-

Orcid

0009-0000-1725-067X

First Name

Yasser

Last Name

Tawifk

MiddleName

-

Affiliation

Department Of Marketing October University for Modern Sciences and Arts, Egypt

Email

ytawfik@msa.edu.eg

City

-

Orcid

0000-0001-5983-6249

Volume

2

Article Issue

3

Related Issue

42575

Issue Date

2023-08-01

Receive Date

2023-03-21

Publish Date

2023-08-01

Page Start

18

Page End

48

Print ISSN

2974-3028

Online ISSN

2974-3036

Link

https://msamsj.journals.ekb.eg/article_309289.html

Detail API

https://msamsj.journals.ekb.eg/service?article_code=309289

Order

309,289

Type

Original Article

Type Code

2,535

Publication Type

Journal

Publication Title

MSA-Management Sciences Journal

Publication Link

https://msamsj.journals.ekb.eg/

MainTitle

Nexus Among Augmented Reality, Customer Purchase Intention, Customer Experience And Customer Brand Relationship: Application on Vichy Brand

Details

Type

Article

Created At

29 Dec 2024