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332020

Digital Disinformation Effect on Hotels Customer Response: An Overview and Future Research Directions

Article

Last updated: 05 Jan 2025

Subjects

-

Tags

Tourism and hospitality marketing and branding.

Abstract

The rapid proliferation of digital disinformation represents a critical issue facing consumers and industries such as hospitality. Various forms of fabricated multimedia content and fake narratives can permeate online spaces and sway customer decision-making. This article explores the potential effects of exposure to digital disinformation, including fake news, deepfakes, and misleading advertisements, on hotel booking intentions. It outlines existing perspectives on disinformation typologies and tactics for manipulating information in the digital sphere. The discussion synthesizes key theoretical frameworks concerning media richness and information manipulation that may explain consumer responses. While academic research on these complex dynamics in the hotel sector remains sparse, this article highlights crucial areas for further empirical investigation. It concludes by proposing important implications for both customers and hospitality practitioners in navigating today's disinformation landscape to make informed decisions and policies. More scholarly attention to digital disinformation and its impacts can offer timely insights into emerging risks for industry and consumers.

DOI

10.21608/pijth.2023.332020

Keywords

Deepfakes, Misleading advertisements, Hotel Booking intentions

Authors

First Name

Mohamed A.

Last Name

Nassar

MiddleName

-

Affiliation

Professor of Hospitality Management, Faculty of Tourism and Hotel Management, Alexandria University

Email

-

City

-

Orcid

-

First Name

Mostafa

Last Name

Elsaqqa

MiddleName

Abdelaziz

Affiliation

Lecturer in Hospitality Management, Faculty of Tourism and Hotels, Alexandria University

Email

-

City

-

Orcid

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First Name

Sherif

Last Name

Hagras

MiddleName

Medhat

Affiliation

Teaching Assistant of Hospitality Management, Faculty of Tourism and Hotel Management, Pharos University in Alexandria, Egypt

Email

sherif.medhat@pua.edu.eg

City

-

Orcid

-

Volume

2

Article Issue

2

Related Issue

44948

Issue Date

2023-12-01

Receive Date

2023-10-21

Publish Date

2023-12-01

Page Start

61

Page End

71

Print ISSN

2812-6467

Online ISSN

2812-6475

Link

https://pijth.journals.ekb.eg/article_332020.html

Detail API

https://pijth.journals.ekb.eg/service?article_code=332020

Order

6

Type

Original Article

Type Code

2,505

Publication Type

Journal

Publication Title

Pharos International Journal of Tourism and Hospitality

Publication Link

https://pijth.journals.ekb.eg/

MainTitle

Digital Disinformation Effect on Hotels Customer Response: An Overview and Future Research Directions

Details

Type

Article

Created At

29 Dec 2024