Beta
362665

An Empirical Study on the Factors Influencing the Usage Intention of Metaverse for E-commerce

Article

Last updated: 05 Jan 2025

Subjects

-

Tags

Management
Marketing

Abstract

The "metaverse" is a highly interconnected digital realm with the potential of revolutionizing the way customers, businesses, and brands interact and conduct transactions within a seamlessly interrelated virtual reality. It enables capturing user interest, expanding services significantly, and integrating various revenue models, thus presenting an enticing prospect for stakeholders. As a result, numerous companies are investing substantive resources in developing technologies related to the metaverse. However, due to the rapid pace of its development, there remains an insufficient understanding of the current scope of the metaverse and its subsequent impact on the adoption and implementation of electronic commerce practices. Therefore, this study aims at examining the acceptance of e-commerce in the metaverse through an empirical study based on the Unified Theory of Acceptance and Use of Technology (UTAUT). A total of 237 valid responses were collected and analysed using structural equation modelling (PLS) software to test hypotheses. The results reveal that although social influence, facilitating conditions, and performance expectancy profoundly impact users' satisfaction, and their intention to use the metaverse for e-commerce activities, effort expectancy does not exert such prominent influence. These findings offer practical implications for e-commerce businesses and metaverse platform designers through shedding light on the factors that should be prioritized to enhance user acceptance of e-commerce in the metaverse. In conclusion, the study highlights the transformative capability of the metaverse in reshaping e-commerce practices. Moreover, the findings underscore the importance of social influence, facilitating conditions, and performance expectancy in influencing users' satisfaction and intention to engage in e-commerce within the metaverse. Through recognizing and leveraging these factors, e-commerce businesses and metaverse platform designers can optimize user acceptance, and foster a thriving e-commerce ecosystem in the metaverse.

DOI

10.21608/ajccr.2024.227715.1077

Keywords

E-commerce, Metaverse, E-commerce in Metaverse, Unified Theory of Acceptance and Use of Technology (UTAUT), Users’ satisfaction

Authors

First Name

Shereen

Last Name

Morsi

MiddleName

Mohamed

Affiliation

The Arab Academy for Science, Technology & Maritime Transport (AASTMT), Egypt

Email

shereen_morsi@aast.edu

City

Cairo

Orcid

-

Volume

4

Article Issue

2

Related Issue

48719

Issue Date

2024-06-01

Receive Date

2023-08-07

Publish Date

2024-06-30

Page Start

76

Page End

97

Print ISSN

2805-248X

Online ISSN

2805-2498

Link

https://ajccr.journals.ekb.eg/article_362665.html

Detail API

https://ajccr.journals.ekb.eg/service?article_code=362665

Order

4

Type

Original Article

Type Code

2,025

Publication Type

Journal

Publication Title

The Academic Journal of Contemporary Commercial Research

Publication Link

https://ajccr.journals.ekb.eg/

MainTitle

An Empirical Study on the Factors Influencing the Usage Intention of Metaverse for E-commerce

Details

Type

Article

Created At

28 Dec 2024