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The Impact of Employees’ Training perceptions on Turnover Intention in Tourism and Hospitality Industries: A mediation moderation model

Article

Last updated: 28 Dec 2024

Subjects

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Tags

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Abstract

Tourism and hospitality industries are labour intensive, however, it has high turnover rate. Therefore, the current study aims to decrease turnover intention among hospitality and tourism employees via using training in a proposed moderating mediated model. The study aims are threefold, firstly to examine the direct effect of employees' training perceptions on turnover intention, secondly to examine the indirect effect via self-efficacy as a mediator, and finally to examine the moderating effects of both organizational trust and person-job fit between employees' training perceptions and self-efficacy. Data were collected through a questionnaire form that was designed and distributed to a sample of employees at hotels and tourism companies located at Cairo city. Smart PLS was used to analyze the collected data. It was revealed that training perceptions could increase employees' self-efficacy which in turn decreases turnover intention among the employees. The proposed moderators including organizational trust and person-job (P-J) fit could also fortify the effect of training perceptions on leveraging employees' self-efficacy. Consequently, the study recommends enhancing P-J fit via accurate employees' selection in advance to increase training effectiveness and decreasing turnover intention as a result. Additionally enhancing organizational trust increases the likelihood of training effectiveness and hence turnover intention decreases

DOI

10.21608/ijthsx.2024.321248.1117

Keywords

Training perceptions, Turnover Intention, tourism and hospitality

Authors

First Name

Osman

Last Name

Alsawy

MiddleName

-

Affiliation

Faculty of Tourism and Hotels - Suez Canal University

Email

osman.alsawy@tourism.suez.edu.eg

City

-

Orcid

-

First Name

Rasha

Last Name

Khalil

MiddleName

-

Affiliation

Department of tourism studies, Faculty of tourism and hotels, suez canal university, Egypt

Email

dr.rashakhalil@tourism.suez.edu.eg

City

Ismailia

Orcid

-

First Name

Sameh

Last Name

Fayyad

MiddleName

-

Affiliation

Associate Professor, Hotel Management Dept, Faculty of Tourism and Hotels, Suez Canal University, Ismailia, Egypt, Editorial Manager of Journal of Association of Arab Universities for Tourism and Hospitality

Email

sameh.fayyad@tourism.suez.edu.eg

City

الاسماعیلیة

Orcid

0000-0001-6947-3146

First Name

reham

Last Name

gad abdu

MiddleName

abdelrahman

Affiliation

Tourism studies department, Faculty of tourism and hotel management ,Suez Canal University, Ismailia, Egypt

Email

reham.abdelrahman@tourism.suez.edu.eg

City

الاسماعيلية

Orcid

-

First Name

Ahmed

Last Name

Emam

MiddleName

Mohamed

Affiliation

Hotel Management Department, Faculty of tourism and Hotels, Suez Canal University, Ismailia.

Email

ahmed_emam@tourism.suez.edu.eg

City

Ismailia

Orcid

-

First Name

Miral

Last Name

dewedar

MiddleName

-

Affiliation

Department of tourism studies, Faculty of tourism and hotels, suez canal university, Egypt.

Email

miral.dewedar@tourism.suez.edu.eg

City

Ismailia

Orcid

-

Volume

7

Article Issue

2

Related Issue

49971

Issue Date

2024-10-01

Receive Date

2024-09-18

Publish Date

2024-10-01

Page Start

265

Page End

284

Print ISSN

2785-9843

Online ISSN

2785-9851

Link

https://ijthsx.journals.ekb.eg/article_393238.html

Detail API

https://ijthsx.journals.ekb.eg/service?article_code=393238

Order

393,238

Type

Original Article

Type Code

1,806

Publication Type

Journal

Publication Title

The International Journal of Tourism and Hospitality Studies

Publication Link

https://ijthsx.journals.ekb.eg/

MainTitle

The Impact of Employees’ Training perceptions on Turnover Intention in Tourism and Hospitality Industries: A mediation moderation model

Details

Type

Article

Created At

28 Dec 2024