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351754

Modeling the moderation role of brand reputation in the relation between perceived risk and customers’ online shopping behavior in Egypt.

Article

Last updated: 25 Dec 2024

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Tags

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Abstract

The main objective of this research was to investigate the moderating role of brand reputation in the relationship between perceived risk and customers' behavior in online shopping. The study focused on customers of online stores in Egypt. Employing an analytical descriptive approach, data were gathered from 474 customers through an online questionnaire. Statistical analysis was conducted using SPSS V 22 and AMOS V 22 software, with structural equation modeling utilized for hypothesize testing. Results indicated a significant negative impact of perceived risk dimensions (financial risk and non-delivery risk) on both brand reputation and online shopping behavior. Moreover, brand reputation was found to positively influence online shopping behavior and also served as a moderator between perceived risk dimensions and online shopping behavior. The study further contributed by developing the "Perceived Risk Reduction" (PRR) model as a theoretical implication.

DOI

10.21608/caf.2024.351754

Keywords

Perceived risk reduction model (PRR), E-commerce, Online Shopping Behavior, Brand reputation, perceived risk

Authors

First Name

Yasser S. A

Last Name

Hussien

MiddleName

-

Affiliation

Business Administration Department,Faculty of Commerce, South Valley University

Email

yasser_sayed@com.svu.edu.eg

City

قنا

Orcid

-

First Name

Lmya

Last Name

Hamoudah

MiddleName

-

Affiliation

Business Administration Department, Faculty of Commerce, Assiut University

Email

lmya@aun.edu.eg

City

قنا

Orcid

-

Volume

44

Article Issue

1

Related Issue

47083

Issue Date

2024-03-01

Receive Date

2024-01-01

Publish Date

2024-03-01

Page Start

181

Page End

231

Print ISSN

1110-4716

Online ISSN

2682-4825

Link

https://caf.journals.ekb.eg/article_351754.html

Detail API

https://caf.journals.ekb.eg/service?article_code=351754

Order

351,754

Publication Type

Journal

Publication Title

التجارة والتمويل

Publication Link

https://caf.journals.ekb.eg/

MainTitle

Modeling the moderation role of brand reputation in the relation between perceived risk and customers’ online shopping behavior in Egypt.

Details

Type

Article

Created At

25 Dec 2024