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356380

The potential impact of cost systems in enhancing food and beverage service quality: Moderation roles of education level and career experiences

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

Food and beverage services

Abstract

Cost systems are an essential tool through which we can determine the appropriate cost of food and beverage services and improve operational processes while reducing potential levels of food waste. As such, the existing research focuses on examining the pivotal role of food and beverage cost systems based on just-in-time and value engineering in enhancing service quality for restaurant customers. The research also examines the moderating effects of the educational level and career experiences of account managers, cost estimation officials, financial directors, assistant financial directors, and cost control officials in some Egyptian restaurants. A hard-copy questionnaire was employed to gather data from a sample of 363 of these managers within tourist restaurants in Port Said and Ismailia. Results confirmed that food and beverage service quality was positively and significantly affected by just-in-time-based cost system application more than it was affected by value engineering-based cost system application. Findings revealed that the higher the educational level of financial managers, the greater the interest in achieving better service quality for customers as a result of following an accounting approach based on just-in-time. Moreover, findings demonstrated that the more professional experience these managers had, the more motivated they were to follow an accounting approach based on value engineering. This may lead to enhancing the expected levels of service quality in current and potential customers' minds. Accordingly, this research recommends that decision-makers in independent tourist restaurants and hotel chains need to train managers on cost systems and financial data analysis.

DOI

10.21608/jaauth.2024.282449.1567

Keywords

Service quality, Cost Systems, restaurant industry, career experience, Educational level

Authors

First Name

Ahmed Mohamed

Last Name

Abbas

MiddleName

Gharieb

Affiliation

Hotel Studies Department, Faculty of Tourism and Hotels, Suez Canal University

Email

agharib30agharib@gmail.com

City

-

Orcid

-

First Name

Mohammed

Last Name

Zeina

MiddleName

-

Affiliation

Hotels studies department, faculty of tourism and hotels, Suez canal university

Email

mohammed.zeina@tourism.suez.edu.eg

City

ismaillia

Orcid

-

First Name

Mohamed Sayed

Last Name

Elzoghbi

MiddleName

Ahmed

Affiliation

Hotel Studies Department - Faculty of Tourism and Hotels - Suez Canal University

Email

dr.mohamed.elzoghbi@tourism.suez.edu.eg

City

-

Orcid

-

Volume

26

Article Issue

1

Related Issue

46247

Issue Date

2024-06-01

Receive Date

2024-04-10

Publish Date

2024-06-01

Page Start

282

Page End

305

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_356380.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=356380

Order

356,380

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The potential impact of cost systems in enhancing food and beverage service quality: Moderation roles of education level and career experiences

Details

Type

Article

Created At

24 Dec 2024