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300848

The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator

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Last updated: 24 Dec 2024

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Abstract

This study aims to investigate whether customers' satisfaction mediates the impact of logistics service quality LSQ on customers' loyalty in Egyptian resorts. Data was gathered from 437 guests to Egyptian resorts using a questionnaire developed by the LSQ scale to assess several aspects of logistical service quality. The findings indicate a positive relationship between all aspects of logistics service quality, customer satisfaction, and customer loyalty. Similar to how the level of customer loyalty is not significantly impacted by the quality of relational logistics services, meanwhile, operational logistics quality and communication do, however. In order to increase customer loyalty, the study recommends Egyptian resorts to concentrate on the communication aspects of logistics service quality.

DOI

10.21608/ijthm.2023.300848

Keywords

Logistics services, Service quality, Customer Satisfaction Customer Loyalty, Egyptian Resorts

Authors

First Name

Sherif

Last Name

Soliman

MiddleName

Gamal

Affiliation

Faculty of Tourism and Hotels, Mansoura University, Egypt

Email

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City

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Orcid

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First Name

Ahmed

Last Name

Elsaed

MiddleName

Anwar

Affiliation

Faculty of Tourism and Hotels, Mansoura University, Egypt

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City

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Orcid

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First Name

Ahmed

Last Name

Emam

MiddleName

Mahmoud

Affiliation

High Pharaohs Institute of Tourism and Hotels, Egypt

Email

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City

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Volume

6

Article Issue

1

Related Issue

41507

Issue Date

2023-06-01

Receive Date

2023-05-28

Publish Date

2023-06-01

Page Start

153

Page End

167

Print ISSN

2535-2318

Online ISSN

2682-3632

Article File

IJTHM_Volume 6_Issue 1_Pages 153-167.pdf

PDF . 757.6kB

Link

https://ijthm.journals.ekb.eg/article_300848.html

Detail API

https://ijthm.journals.ekb.eg/service?article_code=300848

Order

300,848

Type

Original Article

Type Code

824

Publication Type

Journal

Publication Title

International Journal of Tourism and Hospitality Management

Publication Link

https://ijthm.journals.ekb.eg/

MainTitle

The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator

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Article

Created At

24 Dec 2024