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336110

Detecting the nexus of online review manipulation and purchasing decisions: Evidence from hotel and travel agency customers

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

Hospitality and tourism operations

Abstract

Online product/service reviews have a significant impact on how customers make decisions in a variety of situations. This is to provide useful descriptions of actual experiences, assessments of important characteristics, recommendations, and other product-related data. However, complicated processes for authenticating reviews and reviewers are increasingly becoming standard practice on review websites. According to several studies, customers' impressions of products/services being reviewed are shaped by online reviews that stand out in terms of argument fluency, spelling, argument structure, and word choice. As such, this paper determines how online review manipulation affects purchasing behaviors among Egyptian hotel, restaurant, and travel agency customers. Further, this paper seeks to examine the pivotal role of emotional trust in online manipulation and purchasing decisions. Using a structured questionnaire, 728 responses were obtained from targeted customers. The WarpPLS findings revealed that detecting online manipulation traits was significant to making customer purchasing decisions throughout the mediator effect of emotional trust formation. Accordingly, it is critical to avoid review manipulation in Egyptian hospitality and tourism contexts. Hence, several theoretical and practical concepts have been discussed in hospitality and tourism settings.

DOI

10.21608/ijhth.2022.336110

Keywords

Online manipulation, Emotional trust, purchasing decision, Online Reviews

Authors

First Name

Samar

Last Name

Khalaf

MiddleName

Nabil

Affiliation

Hotel Studies Department, Faculty of Tourism & Hotels, Fayoum University, Egypt

Email

-

City

-

Orcid

-

First Name

Raghda

Last Name

Badr El-Deen

MiddleName

Mohamed

Affiliation

Tourism Studies Department, Faculty of Tourism & Hotels, Fayoum University, Egypt

Email

-

City

-

Orcid

-

Volume

16

Article Issue

1

Related Issue

38353

Issue Date

2022-06-01

Receive Date

2024-01-13

Publish Date

2022-06-01

Page Start

93

Page End

103

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_336110.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=336110

Order

336,110

Type

Original Article

Type Code

804

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

Detecting the nexus of online review manipulation and purchasing decisions: Evidence from hotel and travel agency customers

Details

Type

Article

Created At

24 Dec 2024