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SOCIAL AND ENVIRONMENTAL VARIABLES ASSOCIATED WITH PATIENTS’ SATISFACTION WITH HEALTH SERVIES IN SOME SPECIALIZED MEDICAL CENTERS (CAIRO)

Article

Last updated: 03 Jan 2025

Subjects

-

Tags

Humanities

Abstract

The current study aimed to identify the social and environmental variables associated with patients' satisfaction with health services and to determine the nature of the relationship between social variables and patients' satisfaction with health services' as well as to analyze the nature of the relationship between environmental variables and patients' satisfaction with health services ‘The study sample consisted of patients residing in internal departments with a total of (300) patients. This study was applied to patients dealing with specialized medical hospitals represented in three hospitals, namely (Al-Haram Hospital, Al-Sadr Hospital, and Nasser Institute Hospital). The study relied on the scientific method through the sample social survey method, and the researcher relied on the questionnaire as a tool for collecting data in a way that is appropriate for the study. The results of the study revealed: the existence of a statistically significant correlation between the social variables (the social dimension scale). Represented in (respect for the customs, values, beliefs and privacy of patients, the relationship between patients and health service providers, the response of workers to provide service to patients) and patients' satisfaction with health services, There is statistically significant correlation between the environmental variables represented in (the location of the hospital from the outside, the location of the hospital from the inside the environment of the patients' residence rooms in the internal, departments, and the appropriate in the internal, mechanisms and equipment for the comfort and transportation of patients and patients' satisfaction with health services. There is a statistically significant correlation between variables (age, income, educational qualifications) and social variables and patients' satisfaction with health services. The results of the study recommended increasing attention to patients, creating social ties between service providers and patients, and improving the physical conditions of the hospital environment because of their impact on patient satisfaction.
 
 
 

DOI

10.21608/jes.2024.304308.1820

Keywords

social variables, environmental variables, patient satisfaction, Health Services

Authors

First Name

Heba Y. Elsayed

Last Name

Elsayed

MiddleName

Y.

Affiliation

Faculty of Graduate Studies and Environmental Research, Ain Shams University

Email

hebayehia872@gmail.com

City

جيزة

Orcid

-

First Name

Hatem

Last Name

Abdel Menem

MiddleName

-

Affiliation

Faculty of Graduate Studies and Environmental Research, Ain Shams University

Email

-

City

-

Orcid

-

First Name

Ahmed

Last Name

E. Aly Shoman

MiddleName

E.

Affiliation

Faculty of Medicine, Ain Shams University

Email

-

City

-

Orcid

-

Volume

53

Article Issue

11

Related Issue

51556

Issue Date

2024-11-01

Receive Date

2024-07-20

Publish Date

2024-11-01

Page Start

2,730

Page End

2,752

Print ISSN

1110-0826

Online ISSN

2636-3178

Link

https://jes.journals.ekb.eg/article_391550.html

Detail API

https://jes.journals.ekb.eg/service?article_code=391550

Order

391,550

Type

Original Article

Type Code

500

Publication Type

Journal

Publication Title

Journal of Environmental Science

Publication Link

https://jes.journals.ekb.eg/

MainTitle

SOCIAL AND ENVIRONMENTAL VARIABLES ASSOCIATED WITH PATIENTS’ SATISFACTION WITH HEALTH SERVIES IN SOME SPECIALIZED MEDICAL CENTERS (CAIRO)

Details

Type

Article

Created At

23 Dec 2024