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244452

Studying the Effect of Emotional Intelligence on Employee Performance, Applied on Egyptian Tourism Companies

Article

Last updated: 29 Dec 2024

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Abstract

Abstract Tourism is a labor-intensive industry that requires professional labor with important employees features to achieve high level of employee performance. Tourism industry needs employees with high level of emotional intelligence as its work involves high levels of emotional work and its employees often face situations that require high level of emotional intelligence to achieve customer satisfaction. The research aimed to study the concepts of emotional intelligence and employee performance and to know the effect of applying emotional intelligence on employees` performance in Egyptian tourism companies. Questionnaires were distributed to managers, sub-managers, leaders and employees of Egyptian tourism companies class (A) in Cairo. It was found that, emotional intelligence is important for raising employees` performance because emotionally intelligence employees can make decisions to enhance the performance by changing the behaviors in a desired manner and can enhance their negotiation skills. Consequently, emotional  intelligence has a positive effect on employee performance in Egyptian tourism companies.

DOI

10.21608/ijtah.2022.244452

Keywords

Key Words: Emotional intelligence, Employees` performance, Egyptian tourism companies, performance

Authors

First Name

Neven

Last Name

Hasan

MiddleName

Samy

Affiliation

Helwan University

Email

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City

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Orcid

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Volume

2

Article Issue

1

Related Issue

35063

Issue Date

2022-01-01

Receive Date

2022-06-16

Publish Date

2022-01-01

Page Start

105

Page End

116

Print ISSN

2812-6033

Online ISSN

2812-6041

Link

https://ijtah.journals.ekb.eg/article_244452.html

Detail API

https://ijtah.journals.ekb.eg/service?article_code=244452

Order

244,452

Publication Type

Journal

Publication Title

International Journal of Tourism, Archaeology and Hospitality

Publication Link

https://ijtah.journals.ekb.eg/

MainTitle

Studying the Effect of Emotional Intelligence on Employee Performance, Applied on Egyptian Tourism Companies

Details

Type

Article

Created At

23 Jan 2023