Beta
176499

IMPACT OF CONFLICT MANAGEMENT STRATEGIES ON SOCIAL INTELLIGENCE OF HEAD NURSES WORKING AT HEALTH INSURANCE HOSPITAL

Article

Last updated: 26 Dec 2024

Subjects

-

Tags

Nursing Administration

Abstract

The career of Nursing involves interpersonal relations on a daily basis which can lead to conflict. So, nurses should learn how to handle the work conflict effectively. Because the management of conflict may lead to desired organizational results like: satisfaction, effectiveness, fairness, as well as improve emotional and social intelligence. This study aims at examining the program influence of Conflict management strategies on social intelligence of head nurses. Quasi-experimental design is used to perform this study. The study includes all head nurses (n= 41) who work in health insurance hospital. at Mansoura. Three tools are used to collect data, namely Conflict management questionnaire, Social Intelligence Questionnaire and knowledge Test. The main result of the study was statistical significant correlation between conflict management strategies and social intelligence. Highly statistical correlation found between collaborating and social problem solving and significant correlation between compromising and social skills. Highly statistical significant improvement of head nurses' knowledge were found immediately and 3 months after the program than before starting it. The result revealed high change regarding knowledge in relation to conflict management strategies and later social intelligence. It is recommended that social intelligence is a foundation for, and can help to facilitate the head nurses to be more effective and successful. So, the paper suggests an emphasis on the importance of social intelligence which promoting understanding, moderating conflict and fostering stability, learn how to enrich the abilities of social intelligence, measure a head nurses' social intelligence and helps them develop a plan for improving it, increase social intelligence through building teams, some activities of training, and spending some hours in social communication between supervisors and subordinates. Other training programs are still needed to improve nurses‘ social intelligence to enable them to manage conflicts effectively.  

DOI

10.21608/mnj.2018.176499

Keywords

Keywords: Conflict, Conflict Management Strategies, social intelligence

Authors

First Name

Ahlam

Last Name

EL-Shaer

MiddleName

-

Affiliation

Nursing Administration, Faculty of Nursing, Mansoura University

Email

-

City

Mansoura-Eygypt

Orcid

-

First Name

Hala

Last Name

Gaber

MiddleName

-

Affiliation

Nursing Administration, Faculty of Nursing, Mansoura University, Egypt

Email

-

City

Mansoura-Eygypt

Orcid

-

Volume

5

Article Issue

3

Related Issue

22672

Issue Date

2018-10-01

Receive Date

2018-07-03

Publish Date

2018-10-01

Page Start

233

Page End

249

Print ISSN

2735-4121

Online ISSN

2735-413X

Link

https://mnj.journals.ekb.eg/article_176499.html

Detail API

https://mnj.journals.ekb.eg/service?article_code=176499

Order

19

Type

Original Article

Type Code

1,468

Publication Type

Journal

Publication Title

Mansoura Nursing Journal

Publication Link

https://mnj.journals.ekb.eg/

MainTitle

IMPACT OF CONFLICT MANAGEMENT STRATEGIES ON SOCIAL INTELLIGENCE OF HEAD NURSES WORKING AT HEALTH INSURANCE HOSPITAL

Details

Type

Article

Created At

23 Jan 2023