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107847

EVALUATING THE QUALITY OF FOOD AND BEVERAGE SERVICES IN THE SOCIAL CLUBS OF MANSOURA CITY

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Last updated: 04 Jan 2025

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Abstract

The present study aimed to evaluate the quality of food and beverage services in the social clubs of Mansoura City, El Dakahlia Governorate, Egypt. It  identifies the factors that have impact on the quality of service. A questionnaire form was developed to collect the required data for this study.  A total of 256 forms were randomly distributed to eight(8) samples of social clubs. 240 forms were distributed to customers, 208 forms were valid for analysis; Moreover, 8 valid forms were received from social clubs managers and finally, 8 checklist forms were valid for analysis, to become the final total 224 form (93.3%) were valid for analysis. Three food samples from each social club were subjected to Microbiological and Chemical analysis. The results showed that; most of managers don't care for neither the customer's opinions about the quality of services provided nor the staff training, the majority of customers expressed dissatisfaction with the service in general and staff's personal hygiene, Also, it was  that there is weakness in the training of workers in terms of how to deal with the customer, preparing food, and neglect in personal hygiene. Key words: food and beverage service, personality hygiene, Service Quality.

DOI

10.21608/mkaf.2019.107847

Keywords

الاغذية والمشروبات, جودة الخدمة, رضاء العملاء

Authors

First Name

بولا نبيل

Last Name

وصيف

MiddleName

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Affiliation

باحث ماجستير - کلية السياحة والفنادق - جامعة المنصورة

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First Name

شريف جمال سعد

Last Name

سليمان

MiddleName

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Affiliation

أستاذ مساعد بقسم الدراسات الفندقية - کلية السياحة والفنادق - جامعة المنصورة

Email

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City

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Orcid

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First Name

رانيا إبراهيم

Last Name

الجمال

MiddleName

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Affiliation

الأستاذ بقسم الصناعات الغذائية کلية الزراعة – جامعة المنصورة

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Volume

5

Article Issue

5

Related Issue

16195

Issue Date

2019-06-01

Receive Date

2019-03-16

Publish Date

2019-06-01

Page Start

1

Page End

28

Print ISSN

2537-0510

Online ISSN

2537-0545

Link

https://mkaf.journals.ekb.eg/article_107847.html

Detail API

https://mkaf.journals.ekb.eg/service?article_code=107847

Order

18

Type

المقالة الأصلية

Type Code

1,446

Publication Type

Journal

Publication Title

مجلة کلية السياحة والفنادق. جامعة المنصورة

Publication Link

https://mkaf.journals.ekb.eg/

MainTitle

EVALUATING THE QUALITY OF FOOD AND BEVERAGE SERVICES IN THE SOCIAL CLUBS OF MANSOURA CITY

Details

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Article

Created At

23 Jan 2023