A Predictive Model for the Successfulness of ERP Systems Implementation

The Impact of Organizational Factors on Electronic Customer Relationship Management (E-CRM) Success Implementation in the Egyptian Hotels

Determinants of Customer Relationship Management (CRM) in the Egyptian Commercial Banks “A Proposed Model

Consumer Satisfaction As An Element Of Consumer Relationship Management

The Impact of CRM on Customer Satisfaction and Customer Loyalty: Mediation Effect of Customer Perceived Value (Evidence from Hospitality Industry)

Customer Relationship Management in Leading Tourism Establishments as a Modern Marketing Trend

ERP Implementation Approaches: A Comparative Study

AN INTEGRATED FRAMEWORK FOR PROJECT MANAGEMENT SUCCESS FACTORS

An empirical study of critical success factors of the balanced scorecard (BSC) implementation

The Critical Barriers to the Balanced Scorecard Successful Implementation: Airlines Perspective