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275145

Assessing the Mediating Role of Emotional Exhaustion in Political Behavior Effect on Turnover Intention: A Study on Alexandria Hotels

Article

Last updated: 25 Dec 2024

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Tags

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Abstract

This study aimed at examining the effect of perceived political behavior on employees' turnover intention. Additionally, the study aimed at investigating whether emotional exhaustion mediates the effect of political behavior on turnover intention. The population of the study was the four- and five-star hotels in Alexandria. Due to the small number of population size, all hotels were included. The self-administrated questionnaire was used to collect the required data. The total number of collected questionnaires was 118 questionnaires, only 105 were valid for the statistical analysis. The results revealed that employees' political behavior perception has a significant positive effect on their turnover intention as well as emotional exhaustion. Moreover, emotional exhaustion was found to have a significant positive effect on turnover intention. Furthermore, the study results pointed out that emotional exhaustion partially mediates the effect of perceived political behavior on employees' turnover intention. According to the results, some recommendations were directed to hotel practitioners to help adjusting employees' political behavior and minimizing emotional exhaustion in order to diminish turnover intention.

DOI

10.21608/sis.2022.174363.1098

Keywords

political behavior, Turnover Intention, Emotional exhaustion, Hotels, alexandria

Authors

First Name

Bassant

Last Name

Mostafa

MiddleName

-

Affiliation

PhD, Hotel Studies Department, Faculty of Tourism and Hotels, Alexandria University.

Email

bassant-mostafa@hotmail.com

City

-

Orcid

0000000318280146

First Name

Mona

Last Name

Barakat

MiddleName

Omar

Affiliation

Emeritus Professor, Hotel Studies Department, Faculty of Tourism and Hotels, Alexandria University.

Email

mona_barakat2000@yahoo.com

City

-

Orcid

-

First Name

mohamed

Last Name

Abdien

MiddleName

Kamal

Affiliation

Associate Professor, Hotel Studies Department, Faculty of Tourism and Hotels, Alexandria University.

Email

mohamed_kamal260@yahoo.com

City

-

Orcid

-

First Name

Hossam

Last Name

Shehata

MiddleName

Said

Affiliation

Associate Professor, Hotel Studies Department, Faculty of Tourism and Hotels, Alexandria University & College of Arts, King Faisal University, Saudi Arabia.

Email

hossam.said1@gmail.com

City

-

Orcid

-

Volume

5

Article Issue

3

Related Issue

38312

Issue Date

2022-12-01

Receive Date

2022-11-12

Publish Date

2022-12-01

Page Start

1

Page End

17

Print ISSN

2682-4329

Online ISSN

2735-3044

Link

https://sjs.journals.ekb.eg/article_275145.html

Detail API

https://sjs.journals.ekb.eg/service?article_code=275145

Order

275,145

Type

Original Research

Type Code

1,291

Publication Type

Journal

Publication Title

Journal of Tourism, Hotels and Heritage

Publication Link

https://sjs.journals.ekb.eg/

MainTitle

Assessing the Mediating Role of Emotional Exhaustion in Political Behavior Effect on Turnover Intention: A Study on Alexandria Hotels

Details

Type

Article

Created At

22 Jan 2023