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265160

The influence of visitors’ gazing of others’ behavior, appearance, and hospitableness on their engagement and their behavioral intentions.

Article

Last updated: 04 Jan 2025

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Tags

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Abstract

In tourism and hospitality experiences, visitors are an indispensable and important component and, through “gazing," they can indirectly interact with each other. This research aims to investigate how visitors' gazing of others' behavior, appearance, and hospitableness during a tourism experience would influence their engagement in the experience. Also, the impact of visitors' engagement on their memorable experience, satisfaction, and intention to revisit was investigated. Data was collected randomly by using a questionnaire from 373 visitors participating in this study. Findings of structural equation modeling analyses indicated that gazing others' behavior, appearance, and hospitableness increases visitors' engagement. Visitors' engagement increases their memorable experience and satisfaction. Visitors' satisfaction and memorable experience mediated the relationship between visitors' engagement their intention to revisit. Theoretically, this study offers new insights by highlighting the concept of visitors gazing. Practical suggestions were provided for mangers to increase their visitors' intention to revisit by designing experiences that are memorable and ensure visitors' satisfaction.

DOI

10.21608/jaauth.2022.145921.1365

Keywords

visitor gazing, Visitor experience, memorable experience, hospitableness, visitor engagement

Authors

First Name

Salman

Last Name

Alotaibi

MiddleName

-

Affiliation

Department of Tourism and Hotel Management, College of Tourism and Archaeology, King Saud University, Building 11, Riyadh, Saudi Arabia

Email

alosalman@ksu.edu.sa

City

Riyadh

Orcid

0000-0003-0267-9291

Volume

23

Article Issue

1

Related Issue

35893

Issue Date

2022-12-01

Receive Date

2022-06-20

Publish Date

2022-12-01

Page Start

92

Page End

109

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_265160.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=265160

Order

10

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The influence of visitors’ gazing of others’ behavior, appearance, and hospitableness on their engagement and their behavioral intentions.

Details

Type

Article

Created At

22 Jan 2023