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Investigating the Effect of VSM on the Performance of Quick-Service Restaurants

Article

Last updated: 24 Dec 2024

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Tags

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Abstract

 Value Stream Mapping (VSM) is a value-based improvement approach that eliminates losses and processing time and maximizes value added time, contributing to enhanced performance effectiveness. In this context, this paper introduces VSM as a different method for restaurant industry and an overall perception for output flow through differentiating wastes, improving cycle time reduction and assessing the value added to the final service. For this purpose, this research follows the qualitative approach to comprehensively investigate the competence of value stream in a Quick-Service Restaurant. This study was based on analyzing and improving the production process of a specific and single product Big Hamburger Meal (BHM) from the classic meals of the case restaurant. The results indicate that implementing VSM principle contributes to operational process enhancement and improvement. The Future State Map indicates an average 20% performance improvement in the critical stages/activities of BHM production. Also, the VSM principles suggest some modifications in six operational activities; negotiation, purchasing, receiving, storing, handling food, and packaging.

DOI

10.21608/jaauth.2021.52594.1097

Keywords

Value Stream Mapping, Task Performance, restaurants

Authors

First Name

Emad

Last Name

Abdelaal

MiddleName

-

Affiliation

University of Sadat City, Faculty of Tourism and Hotels, Hotel Studies

Email

emadabdelaal2002@yahoo.com

City

-

Orcid

0000-0002-6774-8262

First Name

Abdallah

Last Name

Elshaer

MiddleName

-

Affiliation

University of Sadat City, Faculty of Tourism and Hotels, Hotel Studies.

Email

elshaerabdallah66@yahoo.com

City

Sadat City

Orcid

-

Volume

19

Article Issue

3

Related Issue

20824

Issue Date

2020-12-01

Receive Date

2020-10-06

Publish Date

2020-12-01

Page Start

228

Page End

250

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_146721.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=146721

Order

12

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Investigating the Effect of VSM on the Performance of Quick-Service Restaurants

Details

Type

Article

Created At

22 Jan 2023