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95102

Assessing the Impact of Situational Leadership Style on Enhancing Employee Performance in Quick Service Restaurants

Article

Last updated: 24 Dec 2024

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Tags

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Abstract

 Several researches have dealt with leadership style and its impact on employee performance. With that in mind, this study will inspect the impact of one of the leadership styles (situational leadership style) on employee performance among leaders and employees of quick service restaurants (QSRs) in Greater Cairo. Although there are different types of leadership styles, this research focused on only one type of leadership behavior (i.e., situational leadership) to assess its relationship with both of employee job fit and job incentives. This study reports the findings of a questionnaire survey from 240 QSRs employees conducted from July 2019 till September 2019. This survey included 21 items based on five-point Likert scale (from strongly disagree to strongly agree) which was used to measure both situational leadership behavior and job performance from the view of its employees. The results of this study reveal that QSRs' employees working in Greater Cairo are affected by their managers' conduct of situational leadership. Consistent to these findings, QSRs' managers have to improve their relationship behavior with their subordinates; also, they should understand how high task behavior will influence them to mature in their performance and how effective the manager was in using situational leadership style.   

DOI

10.21608/jaauth.2020.31853.1031

Keywords

Leadership Style, Situational Leadership, Quick-Service Restaurants (QRSs), Employee Job Performance

Authors

First Name

Neveen

Last Name

Mansour

MiddleName

-

Affiliation

Hotel Management, Faculty of Tourism and Hotel Management, Helwan University, Cairo, Egypt.

Email

mnbassel@yahoo.com

City

Giza

Orcid

-

First Name

Mohammed

Last Name

Elziny

MiddleName

-

Affiliation

Hotel Management, Faculty of Tourism and Hotel Management, Helwan University, Cairo, Egypt.

Email

mohammed_nagi_fth@yahoo.com

City

Cairo

Orcid

-

Volume

18

Article Issue

1

Related Issue

15222

Issue Date

2020-06-01

Receive Date

2020-06-04

Publish Date

2020-06-01

Page Start

107

Page End

121

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_95102.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=95102

Order

8

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Assessing the Impact of Situational Leadership Style on Enhancing Employee Performance in Quick Service Restaurants

Details

Type

Article

Created At

22 Jan 2023