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206785

A Study of The Relationship Between Service Quality and Visitors Satisfaction in ‎Upper Egypt Museums

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Last updated: 04 Jan 2025

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Abstract

The importance of visitors and guests can be overstated. To stay competitive, museums must continue to please their visitors in order to increase profitability and market share. They need to figure out what their consumers require, want, and value. This research paper's aim is to assess the visitors' views related to tourism services quality in Upper Egypt museums. It attempts to measure the extent to which the tourism business environment is creative and innovative as necessary conditions for guests' satisfaction. Throughout the previous few decades, many research projects have focused on service quality. It was discovered in recent decades that the quality of services has a major impact on satisfaction.
The purpose of this research is to investigate the visitors in their satisfaction for service and facilities regarding five service quality dimensions: tangibles, reliability, responsiveness, assurance and empathy in Upper Egypt museums.Results have revealed that there is a positive and significant relationship between the five dimensions of SERVQUAL and the level of satisfaction for the museums' visitors.

DOI

10.21608/ijthm.2021.206785

Keywords

tourism, SERVQUAL, Upper Egypt Museums, Tourist ‎Satisfaction.‎

Authors

First Name

Ahmed

Last Name

Ebied

MiddleName

-

Affiliation

Faculty Of Tourism and Hotels, Luxor University, Egypt

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Orcid

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Volume

4

Article Issue

2

Related Issue

29115

Issue Date

2021-12-01

Receive Date

2021-08-17

Publish Date

2021-12-01

Page Start

179

Page End

203

Print ISSN

2535-2318

Online ISSN

2682-3632

Article File

IJTHM_Volume 4_Issue 2_Pages 179-203.pdf

PDF . 643.7kB

Link

https://ijthm.journals.ekb.eg/article_206785.html

Detail API

https://ijthm.journals.ekb.eg/service?article_code=206785

Order

8

Type

Original Article

Type Code

824

Publication Type

Journal

Publication Title

International Journal of Tourism and Hospitality Management

Publication Link

https://ijthm.journals.ekb.eg/

MainTitle

A Study of The Relationship Between Service Quality and Visitors Satisfaction in ‎Upper Egypt Museums

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Article

Created At

22 Jan 2023