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103393

The Impact of Organization’s Leadership and Training and Development on Employees’ Satisfaction in Casual Dining Restaurants in Egypt: The Mediating Role of the Work Environment

Article

Last updated: 04 Jan 2025

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Abstract

According to uncertainty management theory, this research examined the effect of the Organization's Leadership and Supervision (OLS) and Training and Development (T&D) on employees' satisfaction among employees of casual restaurants. This research presented the environment of work as a mediating variable to describe and clarify the correlation between OLS, T&D and employees' satisfaction. This Research developed all measurements using scales suggested by previous authors. The current research depends on the longitudinal form for data collection. A five-point Likert scale used to test the attitude of the participators toward research variables. 135 Participators shared in this survey are full-time workers employed at casual restaurants located at Greater Cairo. Data collected analyzed using SPSS (23) and AMOS (23) statistical tools. Path analysis approach used to test the research conceptual model. The research found that work environment partiallymediates the effect of OLS and T&D on employees' satisfaction at casual dining restaurants.Casual dining restaurants should develop adequate training programs and care about their work environment to increase employees' satisfaction and adjust their attitude through changing circumstances

DOI

10.21608/ijthm.2020.103393

Keywords

Casual Dining Restaurant, Employees’ Satisfaction, OLS, Mediating Role, work environment, Training and Development

Authors

First Name

Ahmed

Last Name

Rady

MiddleName

-

Affiliation

Hotel Management, Faculty of Tourism and Hotels, Minia University, Egypt

Email

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City

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Orcid

-

First Name

Michael

Last Name

Zaki

MiddleName

Magdy

Affiliation

Faculty of Tourism and Hotels, Luxor University, Egypt

Email

dr.michael.fth@hotmail.com

City

-

Orcid

-

Volume

3

Article Issue

1

Related Issue

15503

Issue Date

2020-06-01

Receive Date

2020-02-17

Publish Date

2020-06-01

Page Start

103

Page End

121

Print ISSN

2535-2318

Online ISSN

2682-3632

Article File

IJTHM_Volume 3_Issue 1_Pages 103-121.pdf

PDF . 830.3kB

Link

https://ijthm.journals.ekb.eg/article_103393.html

Detail API

https://ijthm.journals.ekb.eg/service?article_code=103393

Order

6

Type

Original Article

Type Code

824

Publication Type

Journal

Publication Title

International Journal of Tourism and Hospitality Management

Publication Link

https://ijthm.journals.ekb.eg/

MainTitle

The Impact of Organization’s Leadership and Training and Development on Employees’ Satisfaction in Casual Dining Restaurants in Egypt: The Mediating Role of the Work Environment

Details

Type

Article

Created At

22 Jan 2023