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126193

Applying a Balanced Scorecard Approach in Egyptian Travel Agencies: Opportunities and Obstacles

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Tourism Management

Abstract

It is widely acknowledged that Egyptian travel agencies face more competition and need to apply the Balanced Scorecard (BSC) as effective performance measurement systems in order to be competitive and to remain in existence. The purpose of this study is to determine the availability of the basic ingredients for BSC application and its opportunities and obstacles. 300 questionnaire forms targeted managers of head offices and their branches. The Statistical Package for Social Sciences (SPSS) version 26 was used to analyze collected data. The result of the study showed that Egyptian travel agencies could apply the BSC. The obstacles do not significantly affect the application of BSC. There are significant differences between the head offices and branches regarding the availability of the BSC basic ingredients and its perspectives application. The study recommends that travel agencies need to support intensives and training programs to their staff to awareness them by the BSC implementation and its use to monitor the performance.

DOI

10.21608/ijhth.2020.126193

Keywords

Balanced Scorecard, Egyptian Travel Agencies Obstacles, Opportunities, performance

Authors

First Name

Fakhory

Last Name

Ayoub

MiddleName

Shohdy

Affiliation

-

Email

fakhory.shohdy@fth.luxor.edu.eg

City

-

Orcid

-

First Name

Sabreen

Last Name

Abd El- Jalil

MiddleName

Gaber

Affiliation

-

Email

sabreenjalil@fth.luxor.edu.eg

City

-

Orcid

-

First Name

Wafaa

Last Name

Elias

MiddleName

Ahmed Nour El-Dien

Affiliation

-

Email

wafaashelias@yahoo.com

City

-

Orcid

-

Volume

14

Article Issue

1

Related Issue

15302

Issue Date

2020-06-01

Receive Date

2020-11-29

Publish Date

2020-06-01

Page Start

202

Page End

214

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_126193.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=126193

Order

15

Type

Original Research Articles

Type Code

806

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

Applying a Balanced Scorecard Approach in Egyptian Travel Agencies: Opportunities and Obstacles

Details

Type

Article

Created At

22 Jan 2023