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32120

The Application of Societal Marketing in Egyptian Travel Agencies

Article

Last updated: 22 Jan 2023

Subjects

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Tags

Tourism Management
Tourism Marketing

Abstract

The concept of societal marketing emerged to promote a more socially responsible, moral and ethical model of marketing. It is an approach that adopts a holistic, integrated view of marketing, considering social equity, environmental protection and economic livability. Societal marketing aims at marketing sustainable products and services which satisfy customer needs and significantly improve the humanistic marketing and the ecological marketing. The past few years have seen a steady growth in the claims of adopting the principles of societal marketing as a new approach which has led to the creation of many initiatives to address concerns such as environmental conservation, social issues - such as poverty reduction and local and community economic development……etc- and companies' responsibilities towards their employees. Promoting growth that respects culture and environment and supports the well-being of local communities is a crucial issue for the evolution of modern tourism. This requires the increase of awareness and the adoption of responsibility behavior by tourism businesses. Although there are opportunities as well as challenges to adopt societal marketing strategies in tourism business scale, there is a lack of awareness in Egyptian travel agencies of the meaning, principles, importance, requirements and activities of its applications. Thus, there is a need for tourism industry to be more aware of the meaning of CSR, its principles, benefits and its requirements to move the agenda forward (Momtaz, 2008). This research aims to; Highlight the importance of the application of societal marketing in the tourism sector.Identify the practices of corporate social responsibility in tourism companies.Determine and analyze obstacles for the application of societal marketing in the Egyptian tourism sector Evaluate the application of societal marketing in tourism companies to set recommendations to fulfill the effective application to societal marketing and CSR.Provide suggestions for a successful implementation of societal marketing in Egyptian travel agencies. It is concluded that although most tourists make purchasing decisions based on such factors as price, weather, type and range of facilities and quality, more and more tourists are also concerned about the ethics of travel and more likely to book a holiday with a company that has a written code guaranteeing good working conditions, protection of the environment and support of local charities in the tourist destination. The lack of CSR awareness, the absence of governmental support to adopt CSR programs, the lack of the budget that is needed for its activities, rare of experts in CSR field and the disbelief of the management in CSR importance and benefits were considered to be barriers that affect CSR engagement in tourism companies. Field study indicated that Egyptian travel agencies tend to take some form of societal marketing applications but they are not familiar with the real meaning of this term and its practices.

DOI

10.21608/ijhth.2018.32120

Keywords

Societal marketing, Responsible tourism, Corporate Social Responsibility (CSR)

Authors

First Name

Ghada

Last Name

Hammoud

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Orcid

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First Name

Soha

Last Name

Abd-Elwahab

MiddleName

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Affiliation

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Email

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Orcid

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First Name

Takwa

Last Name

Essawy

MiddleName

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Affiliation

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Volume

12

Article Issue

Issue 3 (Special Issue)

Related Issue

5438

Issue Date

2018-03-01

Receive Date

2019-05-18

Publish Date

2018-03-01

Page Start

195

Page End

213

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_32120.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=32120

Order

12

Type

Original Article

Type Code

804

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

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Details

Type

Article

Created At

22 Jan 2023