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31510

Evaluating the Application of Food Safety in the Sailing Floating Restaurants in Egypt and its Impact on Customer Satisfaction: Case Study: Luxor and Aswan Floating Restaurants

Article

Last updated: 04 Jan 2025

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Subjects

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Tags

Hospitality

Abstract

The sailing floating restaurants (SFR) are new phenomenon for dining out in Egypt, where consumers can be provided not only with a meal but also with an enjoyable casual dining experience with unrivalled views of the Nile. The research objectives are to evaluate food safety application in Egypt, to identify customers` perceptions of the floating restaurants sailing down the Nile and to explore the different attributes that influence customer satisfaction. A Food safety evaluation survey is applied in 12 sailing floating restaurants as a sample of  floating restaurants representing 14% of total restaurants of this type in Luxor and Aswan, An Interview with managers of sailing floating restaurants and Customers Food Safety Checklist, 300 checklists were distributed to measure the customers' feedback (SFR). Data was collected by personal visits. The major findings showed that most executive chefs, who are supposed to be the leaders of kitchen in floating restaurants, are holders of unspecialized education certificates. Most of visited floating restaurants do not have food safety policy or even a written food safety operation standard since most executive chefs ignore the significance of such systems and have poor food safety attitudes and practices. Finally, the study suggested the necessity of creating a food safety operational standards and instruction guide in (SFR).

DOI

10.21608/ijhth.2018.31510

Keywords

Sailing Floating Restaurants (SFR), Customer satisfaction, Food Safety, Food Contamination

Authors

First Name

Ahmed

Last Name

Atef

MiddleName

-

Affiliation

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Email

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City

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Orcid

-

First Name

Ibrahim

Last Name

Ramadan

MiddleName

-

Affiliation

-

Email

-

City

-

Orcid

-

Volume

12

Article Issue

1

Related Issue

5374

Issue Date

2018-03-01

Receive Date

2019-05-11

Publish Date

2018-03-01

Page Start

198

Page End

209

Print ISSN

2636-4131

Online ISSN

2636-414X

Article File

IJHTH_Volume 12_Issue 1_Pages 198-209.pdf

PDF . 564.8kB

Link

https://ijhth.journals.ekb.eg/article_31510.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=31510

Order

14

Type

Original Article

Type Code

804

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

Evaluating the Application of Food Safety in the Sailing Floating Restaurants in Egypt and its Impact on Customer Satisfaction: Case Study: Luxor and Aswan Floating Restaurants

Details

Type

Article

Created At

22 Jan 2023