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30186

Assessment of University Residence Food service Using Importance-Performance Analysis (IPA): Student Perspective (A Case Study of Sadat City University)

Article

Last updated: 04 Jan 2025

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Subjects

-

Tags

Hospitality

Abstract

University residence foodservice aspects which need to be prioritized for improvements have not been assessed yet via Importance-Performance Analysis (IPA) approach although it has been broadly applied in numerous fields and environments. Therefore, this study investigates the student perceptions of university residence foodservice aspects (i.e. food, service, ambiance, sanitation, and management supervision) using IPA. It also explores which foodservice aspects influence student satisfaction.  In addition, this study examines whether management supervision affects the other residence foodservice aspects or not. A questionnaire was developed to achieve these objectives. The IPA and regression analysis were used to analyze the returned 435 questionnaire forms collected from Sadat City University students. The IPA shows that food, service, and sanitation are three key areas where improvement efforts should be made. Moreover, the regression analysis identifies that only three aspects (i.e. service, food, and management supervision) were found to significantly affect student satisfaction, respectively. The study highlights an additional key finding that management supervision has a significant effect on the other foodservice aspects, particularly sanitation. Thus, university management should reasonably allocate their limited resources to residence foodservice attributes based on their contributions to student satisfaction.

DOI

10.21608/ijhth.2017.30186

Keywords

University food service, service aspects, Student Satisfaction, importance-performance analysis, residence

Authors

First Name

Yasser

Last Name

Abdelaty

MiddleName

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Affiliation

-

Email

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City

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Orcid

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First Name

Emad

Last Name

Abdel-Aal

MiddleName

-

Affiliation

-

Email

-

City

-

Orcid

-

Volume

11

Article Issue

1

Related Issue

4989

Issue Date

2017-03-01

Receive Date

2019-04-15

Publish Date

2017-03-01

Page Start

123

Page End

141

Print ISSN

2636-4131

Online ISSN

2636-414X

Article File

IJHTH_Volume 11_Issue 1_Pages 123-141.pdf

PDF . 933.9kB

Link

https://ijhth.journals.ekb.eg/article_30186.html

Detail API

https://ijhth.journals.ekb.eg/service?article_code=30186

Order

8

Type

Original Research Articles

Type Code

806

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

Assessment of University Residence Food service Using Importance-Performance Analysis (IPA): Student Perspective (A Case Study of Sadat City University)

Details

Type

Article

Created At

22 Jan 2023