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248018

التسويق الداخلي کمدخل لتحسين الأداء السياقي بالمنظمات العامة – دراسة ميدانية على الشرکة المصرية للاتصالات “Internal Marketing as an Approach to Improve the Contextual Performance in Public Organizations“ A Field Study on Telecom Egypt

Article

Last updated: 22 Jan 2023

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Abstract

The human resources play an important and pivotal role in the success of contemporary organizations, as it is seen as a driving force for the implementation of the organization's activities and the creative spirit that would achieve its goals. In order to achieve human resources  the organizational goals and empower them functionally, and work through contextual performance behaviors, public organizations represented by their top management generally and human resource management particularly have adopted a modern concept that is one of the approaches between the field of public administration and business administration, which is the concept of internal marketing Which represents a comprehensive philosophy concerned with providing a suitable work environment for human resources and considering them as internal clients of the organizations. Therefore, the research aimed to identify the relationship between the internal marketing practices of Telecom Egypt and the reflection of these practices on contextual performance. To achieve research goals, a random sample of (380) of employees in Telecom Egypt has been taken questionnaires were distributed randomly in electronic and paper form. The study found that there was a significant indication of internal marketing practices, which was reflected in the contextual performance of employees in Telecom Egypt. The study concluded with a set of suggested recommendations in the form of an action plan to support internal marketing practices to enhance contextual performance.

DOI

10.21608/jsfc.2020.248018

Keywords

Internal marketing, Contextual Performance, communication, Training, motivation, Organizational Citizenship, organizational commitment, Telecom Egypt

Authors

First Name

عبدالرحيم

Last Name

نادر عبدالرحيم

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Affiliation

کلية التجارة بنين - جامعة الأزهر - طريق النصر - أمام قاعة المؤتمرات - مدينة نصر - القاهرة الرقم البريدي / 11751

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City

القاهرة

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First Name

محمد

Last Name

شميس حسني

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Affiliation

مدرس الإدارة العامة أکاديمية السادات للعلوم الإدارية

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City

القاهرة

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Volume

23

Article Issue

1

Related Issue

35456

Issue Date

2020-01-01

Publish Date

2020-01-01

Page Start

507

Page End

553

Print ISSN

1687-322X

Link

https://jsfc.journals.ekb.eg/article_248018.html

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https://jsfc.journals.ekb.eg/service?article_code=248018

Order

18

Type

المقالة الأصلية

Type Code

761

Publication Type

Journal

Publication Title

المجلة العلمية لقطاع کليات التجارة

Publication Link

https://jsfc.journals.ekb.eg/

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Article

Created At

22 Jan 2023