Patient and provider satisfaction (PPS) is an important indicator of health care quality.Aim: provide a model demonstrating mechanisms of utilization of PPS survey (PPSS) findings for action taking to achieve accreditation quality standards. Methods: The study was conducted in the Obstetrics & Gynecology Hospital (Ob&GH) /Cairo University. It is an intervention operations research quasi-experimental separate sample pre-post-test design. Both quantitative data (structured interview with 720patients at time of discharge from the hospital and service statistics 2009), and qualitative data (in-depth interview with physicians (n=16), nurse supervisors (n=22), nurses (n=30) and content analysis of Ob&GH mission and decisions).The study was conducted in four phases (1) Pre-intervention (Pre-I) PPSS (2) Intervention: preparation and presentation of policy brief, including situation analysis for 12 qualityaccredited items to Ob&GH Board (3) Follow up the intervention: Content analysis for decisions and procedures launched by hospital managers (3) Evaluation of the impact of the intervention by analysis of Pre-I vs. post-intervention (Post-I) data derived from PPSS. Results: Presenting policy brief to Ob&GH board had stimulated action taking to improve hospital environment, considering patient-centered care andintroducing tasks of rapid PPSS to monitor quality of care. Comparing data derived from pre-I and post-I PPSS showed significant increase in the proportion of patients who rated the overall quality score as excellent from 26.7% to 42.8%(p=<0.001).Logistic regression analysis ranked nurses’ performance (β= 6, CI= 1.3-28) as the first determinant for scoring the service quality as excellent among Post-I group. Conclusion: introducing mechanisms of PPSS-policy brief- action taking could help hospitals achieving accreditation.