421305

The Impact of Augmented Reality on Customer Purchasing Intention

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Last updated: 27 Apr 2025

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إدارة الأعمال

Abstract

      This study explores the growing role of Augmented Reality (AR) in digital marketing, focusing on its impact on customer purchasing intentions and the mediating role of online customer experience. By blending physical and digital retail environments, AR enhances consumer engagement, trust, and brand perception, shaping purchase behavior through immersive and interactive experiences.
      A mixed-methods approach was used, incorporating qualitative experiments and quantitative surveys to measure AR's ease of use, vividness, personalization, and impact on purchase intention. Statistical analyses assessed the relationship between AR, customer experience, and purchasing behavior.
       Findings indicate that AR boosts purchase confidence, reduces decision-making uncertainty, and strengthens brand loyalty, particularly among younger consumers. However, technological barriers, privacy concerns, and user adaptation challenges may hinder adoption.
       To maximize AR's potential, businesses should develop user-friendly applications with seamless integration, personalization, and interactivity while addressing privacy and security concerns. Future research should explore long-term AR adoption trends and AI-driven personalization to further enhance AR experiences. By leveraging AR effectively, businesses can create engaging digital shopping environments that drive customer satisfaction and purchasing intentions.
 

DOI

10.21608/jces.2025.421305

Keywords

augmented reality, Purchase Intention, Customer experience, Shopping online

Authors

First Name

NOHA

Last Name

ASHRAF ABDELTAWAB SELIM

MiddleName

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Affiliation

MBA Candidate & Researcher, Marketing Specialization, Arab Academy for Science, Technology and Maritime Transport

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Orcid

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First Name

Hesham

Last Name

Dinana

MiddleName

-

Affiliation

Professor of Marketing and Strategic Management at Arab Academy for Science, Technology and Maritime Transport

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Volume

16

Article Issue

1

Related Issue

54697

Issue Date

2025-01-01

Receive Date

2025-01-01

Publish Date

2025-01-01

Page Start

1,468

Page End

1,492

Print ISSN

2090-3782

Online ISSN

3062-5386

Link

https://jces.journals.ekb.eg/article_421305.html

Detail API

http://journals.ekb.eg?_action=service&article_code=421305

Order

421,305

Type

المقالة الأصلية

Type Code

986

Publication Type

Journal

Publication Title

المجلة العلمية للدراسات التجارية والبيئية

Publication Link

https://jces.journals.ekb.eg/

MainTitle

The Impact of Augmented Reality on Customer Purchasing Intention

Details

Type

Article

Created At

27 Apr 2025